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Customer Service Executive

4 months ago

Kirkcaldy, United Kingdom Arnold Clark Full time

Passionate about cars? Great. Passionate about customer service? Even better.

We’re currently looking for a Product Genius to create an outstanding customer experience at our Kirkcaldy BMW branch and help customers get excited about our products.

**Hours**

**You’ll work a 5-day week on a set rota that includes weekends (44 hours per week).**

**About the role**

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around customer experience. Our Product Geniuses are devoted to learning about our products so they can help our customers make the right choice when they buy a vehicle - they’re our in-branch experts.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience.

**Day-to-day duties**
- Helping your branch with various marketing activities - from snapping great stock images of our products to dreaming up inspiring content for our social media platforms.
- Preparing the showroom and cars for the day ahead.
- Organising and accompanying customers on test drives.
- Swotting up on our vehicles and manufacturers.
- Learning about our products so you can help our customers find the perfect fit.
- Providing relevant information and being there for our customers with all the answers.

**Essential skills**
- You’ll be a confident communicator who understands that a positive attitude gets great results.
- Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
- A full UK driving licence.
- As happy working on your own initiative as you are in a team.

If you make the cut, you’ll benefit from excellent working conditions, extensive training, sick pay cover, maternity & paternity packages, enhanced holiday package, life assurance and private health care - making our package one of the best in the industry.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Benefits Every Arnold Clark employee is entitled to a wide range of benefits, including: Discount on new and used vehicles Contributory pension scheme Private medical insurance Life assurance