Team Leader

4 weeks ago

Sheffield, United Kingdom Coop Full time

**Team Leader - Estate Planning**
From £30,800 plus excellent benefits (Work Level 6A)
Full time, 37.5 hours. Monday-Friday
Sheffield - hybrid working with 2 days a week in the office

Due to continued growth of the department, we’re looking for a team leader to join our estate planning team at Co-op Legal Services.

In this role, you’ll manage a team of legal case managers, using MI to monitor performance and manage delivery to make sure internal targets are being met and that we’re providing the best service for our clients. We’ll look to you to role model an inclusive leadership style, supporting individual colleagues’ development, and having challenging conversations where required. If you have the skills we need we can offer you the chance to develop your skills and build your career within an innovative and ethical legal business.

**What you’ll do**
- line manage a team of 8-10 legal case managers, conducting regular 121’s, case progression meetings, and performance conversations, and supporting individual development
- interpret and prepare MI to support effective decision making and identify improvements to the service
- review capacity management and allocate cases to ensure effective day to day delivery
- handle and resolve client complaints
- maintain accurate HR records
- work collaboratively with a wide range of colleagues across the business, including the senior team leaders

**This role would suit people who have**
- previous experience of of leading a team within the legal industry
- the ability to drive team targets in a fast-paced environment
- excellent communication skills with the confidence to manage difficult conversations
- strong relationship building skills at all levels

**Why Co-op?**

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

- a pension with up to 10% employer contributions
- incentive scheme up to 10% after probation
- 28 days holiday plus bank holidays (rising to 32 in line with service)
- wellbeing benefits to support your physical financial and mental health
- coaching, training and support such as study leave, to help you develop your skills and progress your career
- discounts on Co-op products and services

**Building an inclusive work environment**

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

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