Customer Service Apprentice
1 month ago
**We have over 700 cars and vans on fleet, and they are regularly changed to ensure our customers' safety and satisfaction. You can be assured that all our cars and vans are maintained to the highest standards We also have a 24 hour service for those unwelcome emergency requirements.**
**Tell applicants about the job role**:
**The job role and qualification -**
**The job role includes all Customer Service duties.**
**skills to deliver high quality products and services to**
**the customers of their organisation.**
**With a focus on adding value, the role of Customer Service practitioner will contribute to the efficiency of our organisation, through support of functional areas,**
**working across teams and resolving issues as requested.**
- **Understand the needs and priorities of customers.**
- **Know appropriate legislation & policies.**
- **Develop a customer focused experience.**
- **Develop excellent customer service skill.**
**Wage**:
- **(Please answer both wage per hour and per month, a higher wage will attract more applicants)**_
**Per Hour: £4:81 per hour £5.28 as of April 1at 2023**
**Per Month**:
- (Minimum apprentice wage is £4.81 per hour and the contract must be at least 30 hours per week - most apprentices work between 30-40 hours per week)_
**Working Week: Full time**
- **(Please state what days and times your apprentice will be working)**_
**Rota basis over 5 days to include Saturday. 08.30am to 5.45pm with a 1 hour lunch, Saturday is until 5pm.**
**Apprenticeship Standard and Duration: Customer Service Level 2 ( 12 months) will be provided by Stepping Stones Education and Training.**
- **(If unsure please ask member of staff to fill in on your behalf)**_
**This apprenticeship standard is an ideal programme for those wishing to develop their customer service skills to deliver high quality products and services to the customers of their organisation.**
**Developing skills to enable you to provide a high-quality service to customers which will be**
**delivered from the workplace, digitally, or through going out into the customer’s own locality.**
**This apprenticeship is delivered through a combination of planned learning sessions, workplace visits, on and off the job training and 1 to 1 support.**
**IT COVERS SUCH AREAS AS**
**Understand the needs and priorities of customers.**
**Know appropriate legislation & policies.**
**Develop a customer focused experience.**
**Develop excellent customer service skills.**
**Skills Required: IT skills, attention to detail, able to follow instructions, work in a team, good mathematical skills along with good communication skills.**
**Personal Qualities Required**:
**Good Listener, Timekeeping, Respect in the workplace, communication skills**
**Qualifications Required**:
- **(Please highlight required qualifications in red)**_
**Does the applicant need a driving license? Is your business located on a bus route?**
- **(Please highlight in red**_**) **No
**Future Progression: Can applicants progress into full-time employment with your company? **Yes fulltime employment
**Job Types**: Full-time, Apprenticeship
**Salary**: From £4.81 per hour
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- ST163DP: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: Afford Staffordshire
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