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Customer Service

1 month ago

Truro, United Kingdom First Bus Full time

**First Bus are looking for a Customer Service and Site Assistant**

**What will you be doing?**
- Replacing out of date cards (and transferring remaining credited trips to new card)
- Available to acoomodate to late night shopping hours
- Manage any lost property
- Provide customer information
- Opening and closing of the site gates
- A.M. unlocking and P.M. setting of alarms in the buildings at both sites
- Assisting visitors to site, contractors for repair and maint. etc.
- Respond to any accidents on site (First aid and vehicle incident training will be provided)
- Report number of trucks using overflow carpark for charging purposes

**What are we looking for?**
- SIA Licence (preferred but training can be provided)
- Organisation and planning
- Problem-solving skills
- Effective communication
- Attention to detail
- Customer service experience

**What can we offer you?**
- Free bus pass for you and your family on joining
- 25 days Annual Leave + Bank Holidays
- First Xclusives - Discounts on many high street brands, supermarket's, holiday's and cinema tickets, to name a few
- First My Rewards - Discounted train travel for you and your family after 6 months service - travel as far as London or Edinburgh for £6
- Generous pension and shares scheme
- Employee Assistance Programme - 24hr, 365 days a year mental health support

**Welcome to First Bus**

At First Bus, we're proud to be part of so many journeys. We're part of first days at school, dream-job interviews, major sporting events and even life-changing events. Be it behind the wheel, or behind the scenes, we help people get to all of life's destinations.

And every day, we're working hard to make our services easier to use, more accessible, more reliable and more sustainable. We're not perfect, but we're clear about where we're going and how we'll get there. We want to be known for forward-thinking innovation, operational excellence and providing a best-in-class service. To deliver our ambition, we have a pretty neat plan laid out, and we'd love for you to join us for the next stage of your journey, and ours.

**Ref**:022540

**Company**:First Bus

**Website Skillset**:Customer Service

**Contract Type**:Fixed Term - Part Time

**Contracted Hours**:30

**Location**:UK Bus - Truro

**If temporary, length of contract**:6 month

**Salary**:£11.85ph

**Closing Date**:27 May 2023

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