Agency Assistant

6 months ago

Catterick Garrison, United Kingdom GSC Grays Full time

GSC Grays is a multi-disciplinary professional service firm covering the North of England. Our Chartered Surveyors, Farm Business Consultants, Planning and Development Professionals, Valuers, Environmental Specialists and Estate Agents provide a full range of services for our rural client base.

**Main purpose of the job**:
Within the role, you would provide administrative and secretarial support to the Agency Associate Director who oversees the Estate Agency department.

**Reporting Structure**:
This role reports to the Agency Associate Director.

**The role and responsibilities**:

- Assisting the Director in producing property particulars, including entering the details on the agency CRM system, Vebra, and proofreading to ensure accuracy and compliance.
- Liaising with the marketing department to ensure the property particulars are printed to the required standard, placing, and booking advertising, and managing press releases, articles.
- Carrying out file audits and Anti-money laundering compliance
- Taking telephone enquiries and despatching property details in hard copy and electronically
- Assisting in managing the Director’s diary, including making appointments for the Director.
- Keeping client and applicant files up to date both in hard copy and on Vebra
- Photocopying and printing
- Working alongside other secretarial staff at the office to provide cover when required and to ensure that the overall administrative workload is always dealt with efficiently.
- Communicating confidently and directly with the Branch Manager.
- Ability to prepare property brochures and terms of business.
- General reception duties

**The skills we are looking for in you**:

- Experience working within an estate agency environment is preferred
- Excellent organisation skills.
- Knowledge of Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.
- Accurate typist.
- Excellent standard of written English.
- Pays attention to detail, good visual accuracy, and proofreading skills.
- Good telephone manner; well spoken.
- Well presented, confident and poised, with a warm and welcoming manner.
- Good level of numeracy.
- Ability to prioritise a busy workload.
- Ability to act on initiative whilst working within Company processes and procedures.
- Ability to deal with customers at all levels, from tenants and landowners to clergy and gentry, and always maintain client confidentiality.
- Good team player who is prepared to assist other staff members when required.
- Ability to remain calm under pressure.

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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