Resident Support

**Building a sustainable tomorrow**

BAM FM is recruiting a Resident Support Night Warden to join the team based at Phoenix House in Catterick Garrison. This is a zero hours contract as and when required.

**Your mission**
- Provision of a high level of support for all residents.
- Liaison with Military personnel and to feedback any concerns relating to welfare, domestic and training support required for residents.
- To take part in a rota that includes sleep-in duties, prepared to be woken and respond to a crises; act as the first point of contact for residents seeking practical help or advice out of hours.
- To liaise effectively with internal and external agencies in a crisis e.g. Military Duty Officer, Recovery Centre Manager, and the Emergency Services.
- Initiate urgent referrals of residents to the appropriate civilian or military agency including emergency services.
- Respond to and manage the first response to any phone or alarm calls relating to the residents.
- Maintain a comfortable and positive atmosphere for all residents.

Listen, talk and generally engage with the residents to offer an independent ear when needed.
- To provide care and support to the highest standard.
- To help to transform attitudes and behaviours which are dysfunctional or anti-social.
- To ensure a healing experience and provide a platform for recovery.
- Suggest and assist with activities that contribute to the 24 hours period.
- To liaise with other members of the welfare team and to have contact with resident’s family, friends and other professionals involved in their recovery.
- Provide appropriate handover information at the end of each period of work.
- Maintain electronic databases and paper systems in accordance with procedures to ensure accuracy of information and efficiency.
- To attend, and contribute to reports for meetings, reviews and case conferences as required.
- To take part in staff development and training programmes as required
- Compliance with the Health & Safety policy and procedures.
- Build successful internal working relationships with stakeholders at all levels.
- First time resolution of enquiries and complaints whenever possible.

**Who are we looking for?**
- First Aid qualified.
- Subject to enhanced disclosure from the Disclosure and Barring Service.
- Full driving licence.
- Understanding of the Disability Discrimination Act.
- Knowledge and understanding of the medical/social impact of physical trauma, long term illness and the associated psychological impact of both.
- Understanding of Mental Health disorders.
- Knowledge of Person Centred approach and working towards outcomes.
- Proven assessment and observation skills.
- Knowledge of human behaviour, relationships and team dynamics.
- Good understanding of data protection, confidentiality.
- Knowledge of prescription drugs, contraindications, effects and potential addiction.
- Anger management and diversionary skills.
- Manage challenging situations in a calm and appropriate manner.
- Flexible re hours of work - available to work weekends and nights.
- Intermediate knowledge of Microsoft Office software.
- Excellent verbal communication at all levels.
- Excellent written communications.
- Numeracy skills.

**What’s in it for you?**

A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development. BAM operates a flexible working

**Your work environment**

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

**Who are we?**

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

**Our recruitment process, what you need to know?**

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at anytime you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you.