Housing Assistant
5 months ago
**PLEASE APPLY VIA THE COMPANY WEBSITE - CVs WILL NOT BE ACCEPTED**
**Key Accountabilities**
To respond professionally within service standards to assist customers by telephone and with correspondence in relation to housing related enquiries
- To be the first point of contact for customers in providing efficient, proactive support within the Housing Team in relation to a wide range of activities and processes and be responsible for giving customers advice on these processes:
- Housing, estate, tenancy support management
- Community Sustainment
**Main Duties and Responsibilities**
The post is responsible for providing an efficient tenancy and estate management assistance to our Housing Teams. Taking the lead in triaging enquiries to either complete yourself or pass on to the wider team. This assistance must be customer focused to ensure processes progress in a time effective way enabling Rykneld Homes to deliver a high quality service.
- Taking the lead on being the first contact for customers, professionally handling general inquiries and triaging cases regarding the above service areas.
- Interpreting complex cases regarding social housing lettings, tenancy management and support in order to present key issues to the Allocations and Housing and Support Teams
- Develop knowledge and keep up to date on local services so you can assist/signpost/offer advice and support to customers over the phone or in person with a range of housing issues of which may sometimes include: Domestic violence, substance misuse, mental health, sensitive medical information, financial difficulties, noise nuisance and anti-social behaviour.
- Make appropriate support referrals to in house teams and external organisations
- Assist with a range of processes within the Housing Team providing administrative support to each team enabling efficient delivery of services, providing assistance to meet team objectives.
**Job Types**: Full-time, Permanent
**Salary**: From £24,238.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
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