Operations Coordinator
4 weeks ago
**Job Purpose**:
An office-based role, this is the chance to make a difference and become a key player in the growing TektaTeam
Supports our customers, internal team and engineers to complete all repairs, maintenance and small works quickly and efficiently. Working within a busy team you will be an essential part of ensuring customer delight.
You’ll need excellent organisation and communication skills, a keen eye for detail and be able to meet tight deadlines.
**Key responsibilities**:
- Make customers happy
- Support customers by meeting tight SLA's on repairs and warranty jobs
- Work with engineers, suppliers and customers to uncover root causes of issues and recommend the correct solutions
- Purchasing parts required for repair works and organising transport.
- Work with the rest of the team to plan the maintenance schedule, complete certificates and follow up with clients.
- Complete Risk Assessments and Method Statements (RAMS) for jobs and ensure all other necessary paperwork is in place.
- Approve job cards and complete invoicing.
- Handover to sales for pricing of extra works.
- Maintain the customer job and asset register to ensure accuracy.
- Monitor completion of warranty jobs.
- Take part in continuous improvement projects.
- Help with covering other roles and handover jobs including quoting of parts when necessary
**Our Requirements**:
- Live our Core Values
- Excellent organisational skills and ability to work effectively on own whilst also being a team player
- Strong English & Maths skills
- Strong Geography skills - in order to schedule engineers efficiently
- Skilled in IT systems
- Be able to work under pressure and manage multiple tasks
- Excellent interpersonal and written communication skills, with strong attention to detail
- Ability to grasp technical information, working with engineers, customers, suppliers & colleagues
- Flexible, open to change
**Other Details**:
- Salary range £26K - £30K P/a dependant on preferred working hours (minimum 37.5hrs/week) & experience
- This role is an excellent position to learn our products, processes & industry giving scope for progression to other roles such as sales or project management
**Salary**: £26,000.00-£30,000.00 per year
**Benefits**:
- Additional leave
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
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