Digital Assistant

2 weeks ago


Shrewsbury, United Kingdom Absolute Personnel Full time

**Shrewsbury**

**Part-time (22.5 hours per week to suit)**

**Temporary ongoing (contract to March 2026)**

**£13.17 Per Hour**

The Digital Assistant will assist in the delivery of the Digital Skills Programme. This programme supports Shropshire residents to improve individual digital skill levels and enable online confidence to grow. Support is delivered through a range of digital learning hubs within Shropshire Libraries and a range of community providers - including a learn-at-home service.

**Duties of a Digital Assistant**:

- Develop and maintain positive relationships with internal and external learning providers and identify problems that could impact the Digital Skills Programme and its outcomes.
- Develop and use case studies to highlight digital inclusion impact.
- Produce marketing plans and materials to: motivate participants to sign up for support; increase volunteer recruitment; raise awareness to the public through the media and promote to Council stakeholders.
- Coordinate access to a relevant Digital Volunteer training programme that all volunteers can participate in, ensuring consistent quality of digital support and enhancing volunteer development and retention.
- Develop a Digital Volunteer e-survey to gather feedback to help improve the volunteer experience and ensure the Digital Skills Programme provides the right support for all volunteers.
- Keep up-to-date information on digital learning resources/research that could benefit older learners and Digital Volunteers.
- Develop and upload information to an area within the Shropshire Council website for all Digital Skills Programme activities and promotion.
- Sign up participants to the Digital Skills Programme and refer to their nearest/most appropriate learning provider.
- Promote the programme within Shropshire Council’s teams, raising awareness and developing referral routes from within Council services.
- Record, input, and update monitoring and evaluation data.
- Contribute to ongoing evaluation of the programme.
- These duties are illustrative and not exhaustive. The post holder will be expected to become involved in a range of work to enable the service to respond effectively to the changing requirements of the Council and changes affecting the workforce.

**Requirements of a Digital Assistant**:

- Marketing qualification and/or appropriate level of work experience.
- Good knowledge of cyber security and data protection requirements.
- Experience with marketing a service using a range of skills and materials. Knowledge of planning, monitoring, and delivering projects. Experience within the voluntary sector and of working with/recruiting volunteers.
- Experience of working with the public, employees or volunteers in a coaching, training, teaching or support capacity.
- Experience working with people that are marginalised and/or excluded.

**Job Type**: Part-time
Part-time hours: 22.5 per week

**Salary**: £13.17 per hour

Work Location: In person

Expected start date: 03/07/2023



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