Administrators

2 months ago


Christchurch, United Kingdom Mploy Staffing Solutions Full time

**Administrators wanted**

**Location**: Christchurch
**Hours**: Monday to Friday, 09:00-17:00
**Salary**: £10.90p/h

**Duties**:

- Accurately assess claims in line with policy terms and conditions paying valid claims quickly without unnecessary delay and ensure customers who aren’t covered are informed at the first opportunity.
- Provide an empathetic approach for all our customers by putting yourself in their shoes and understanding their needs.
- When complaints cannot be resolved, ensure these are escalated to Customer Care Team immediately.
- Take ownership of your personal workload, ensuring claims are handled in a timely manner and tasks are prioritised in order of importance.

**Skills**:

- Excellent communications skills
- Proficient with Microsoft 360
- Empathetic, understanding and calm at all times.
- Ability to work within a busy environment.
- Previous customer service experience is essential.
- Highly organised with excellent attention to detail

**Salary**: £10.90 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Christchurch, Dorset: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: IND190423A


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