Case Advisor

2 months ago


Ilkeston, United Kingdom iWork Recruitment Limited Full time

Contract to start 06-02-23 until 31-03-24 with a possible extension.

**Purpose of this role**:
Basic DBS is required Training is office based followed by a rota for hybrid working home/office

**Key relationships**:
To ensure that applicants’ records are maintained in an effective manner.

To provide advice and information regarding DDF processes to applicants, their representatives and to Council staff, to assist with the delivery of an effective service.

Assist in the briefing/training of staff in other teams/departments about the scope and work of the DDF.

To liaise with professionals and colleagues from external agencies to gather information, convey decisions, and build wider understanding of the work of the DDF.

Have an awareness of national welfare benefits legislation and procedures

**Experience**

Broad administration or finance

Liaising with external agencies

Effective team working

Dealing with members of the public / customers with sensitivity and tact

Decision making in a complex but well-structured framework

**Skills and knowledge**

Excellent IT skills including working knowledge of Microsoft Office packages

Excellent numeracy skills

Time management/work prioritisation skills to enable deadlines to be achieved

5222832-01-23

**Salary**: £11.94 per hour

Schedule:

- Monday to Friday

Work Location: Hybrid remote in ILKESTON

Reference ID: 5222832-01-23


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