Team Administrator

7 months ago

Basildon, United Kingdom NHS Mid and South Essex Integrated Care Board Full time

ROLE PURPOSE / SUMMARY The Mid and South Essex Integrated Care System will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community and voluntary sector organisations across the area. The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realising this ambition. Pharmacy and Medicines Optimisation (PMO) sits within the Clinical Leadership and Innovation Directorate. The Clinical Leadership and Innovation Directorate is charged with putting clinical and multi-professional leadership at the heart of our system.

This means that our health and care performance benefits from the active support and participation of staff within the ICS as part of their day-to-day work. The Directorate will support the system by preparing the ground for the adoption of a Stewardship Approach as well as managing the transition including ongoing pathway development, specialist commissioning activities and change-making within current BAU activity. It will then transform our system by managing our health and care resources through the formation of and delivery by stewardship groups. At the same time, it will ensure the safe and effective use of medicines and optimize medicines use to improve health outcomes and the quality of care.

It will do this by leading the strategic transformation of medicines optimisation work and ensuring the ICB undertakes all its statutory duties in relation to medications. It will also lead on integration, commissioning and contracting, development clinical community pharmacy services and the development of systems and processes to provide quality and patient safety assurance for use of medicines in commissioned services. The post-holder will support delivery of medicines optimisation to ensure cost-effective, safe medicines use, enabling the best possible health gains for patients. Responsible for the day-to-day administrative work assigned to the PMOT, the post holder will provide effective and timely administration support to the work of the team.

Working with colleagues across the ICB and the wider team, the postholder will provide a competent level of clerical support and consistently deliver a client-focused service which promotes good customer service and effective working relationships. The role will have a particular focus on supporting the medicines workstreams. Coordinating administrative and secretarial services including for example, arranging meetings and the preparation of agendas, taking minutes and maintaining action logs, ensuring that appropriate follow-up steps are taken as required and effective record keeping processes. The post holder will support the team by assisting with gathering information, undertaking enquiries and supporting with on-going activities and projects when necessary for the department.

To provide a wide range of administrative duties and skills to support the team, including answering telephone calls, taking messages and passing on information accurately to the relevant departments/person, diary management, updating data bases, booking meetings and minute taking. Utilise and maintain a good working knowledge and understanding of organisational and departmental policies, protocols and procedures and play an active part in developing and implementing standard operating procedures and protocols for use within the department. Communicate directly with providers to provide information, follow up on outstanding information and to respond to queries. Type reports, letters, memoranda and clinical documents as required, utilising a comprehensive range of word-processing skills using Word, Excel and PowerPoint and databases.

Assist in the circulation of Medicine Policies, Formulary and Guidance and Procedures, newsletters and other information to relevant stakeholders e.g. GP practices, providers To validate and code invoices and prepare financial activity reports as required. Ensure that all complaints, comments, and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate. Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.

Contributing to new starter and work placements inductions, including demonstrating own activities, office systems and department requirements to new members of staff Undertake Research and Development as directed. To carry out other appropriate delegated duties as required. The post holder may be a required to travel to attend events/meetings and occasional evening meetings.

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