Contracts Co-ordinator

5 months ago

Milton Keynes, United Kingdom Rightmove Full time

As the UK’s largest choice of properties for sale and to rent, our aim is to give everyone the belief they can make their move. To help us achieve this, we’re looking for a Contracts Coordinator to join our team.

**Contracts Coordinator - New Homes & Breadth Contracts**

**Location: Milton Keynes**

**Reporting to: New Homes & Breadth Contracts Manager**

**Salary: £24,000 - £27,000**

**The role**

**As a Contracts Coordinator at the UK’s number one property portal, you’ll be part of a team who are driven to help our New Homes, Commercial and Overseas customers through contractual process changes when they make amends to their package and products, ensuring they have a consistently high quality and personalised experience.**

**You will be working closely with our Account Management teams in a sales support and focused role alongside some of our internal teams. These include the Design team, our technical Datafeed and our Internal Systems teams, where you will build strong working relationships to help deliver our range of products and customer listings on the Rightmove website.**

**Whether it’s right at the start of their Rightmove membership, or when they’re taking on a new product for the first time, you’ll play a crucial role in our customers having a memorable onboarding journey as well as with our sales team working collaboratively to deliver on our revenue processing goals.**

**What you’ll be doing**
- Working closely with our Account Management teams to help deliver agreed outcomes from their customer meetings, and always looking for opportunities to help them by being proactive with customer orders to free up time for them to spend more quality time with our customers.
- Working with sales on large customer tasks outside of usual day-to-day workload, to support the customer when they join or upgrade with us.
- Helping work towards the agreed team objectives (the team OKR’s) that contribute to the wider Rightmove mission
- Ensuring that any changes to their package and products are completed accurately first time, helping towards the team mission of reducing customer credits
- Supporting Media Agencies and our Purchase Order process with the use of reporting and administration
- Helping onboard new customers to Rightmove, ensuring a consistent and high quality start to their Rightmove journey
- Guiding customers through ongoing management of their products so they can begin benefiting from their investment as early as possible
- Helping manage key hand offs with our other internal teams to help complete a change to a customer’s package, including our Design and Datafeed teams.
- Supporting other areas of our processing team dependent on where demand might be on certain days, and from time to time being ready to step in and help the wider Customer Experience team
- Proactively and constructively contributing ideas and challenging the team processes where potential improvements have been identified.
- Helping your Team Leader and Manager with bespoke projects from time to time to trial the delivery of new products, packages and processes
- Making balanced decisions around prioritising workload for the benefit of the customers, account managers, our team and wider Rightmove and keeping all parties updated about the progress of customer orders.

**What you’ll bring to the role**
- Is a methodical individual with high standards and an excellent eye for detail, so you take genuine pride in your work so it’s right first time for our customers
- Is a keen problem solver with a desire to take ownership to resolve queries, being comfortable to go and find the answer from around Rightmove for the more bespoke queries you might encounter
- Shows good time management and the ability to prioritise and manage your day self-sufficiently, often spinning multiple plates. Comfortable working under pressure in a calm manner
- Is a clear and strong communicator in both written and verbal form, who is confident in speaking to different people internally and within the customers business to build a strong rapport and manage expectations
- Is empathetic and caring to customers needs and expectations, believes ‘good enough is never good enough’ and understands the goals and direction of Rightmove and how you contribute
- Has solid IT skills including Excel, Word and ideally CRM databases
- Flexible in being open to helping other parts of the processing team or wider Customer Experience

**About Rightmove**

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we’ve remained a friendly, suppo

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