Customer Service Apprentice
4 days ago
**The Opportunity**
Our client is recruiting for a Customer Service Apprentice to join their team in Egham, Surrey, TW20**.**
The **Level 3 Information Communication Technician **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way
**The Company**
- Based in Chertsey (Surrey), we are an independent provider of telecommunications and IT services and connectivity solutions to hundreds of businesses in the UK and internationally. We work in partnership with leading telecoms partners such as Gamma, M24-7, EE, O2, Vodafone, COLT and TelcoSwitch, to offer our clients the best service._
- Our team have a wealth of expertise and knowledge in the telecoms and IT industry. We are dedicated to providing our clients with an exceptional level of customer service across the board and all of our team are committed to exceptional service to our clients.’_
**The Position**
**Job Title**:
Customer Service Apprentice
**Apprenticeship Course**:
Level 3 Information Communication Technician
**Apprenticeship Duration**:
Approx. 18 months
**Location**:
Egham, Surrey, TW20
**Working Hours**:
Monday - Friday, 9.00 am - 5.30 am
**Salary**:
£12,000 per annum
**Role and Responsibilities**
- Understanding company product set and learning how to troubleshoot problems.
- Providing first & second-line support to Telephony, Mobile and Broadband customers.
- Provisioning Telephone systems and changing settings for clients as required.
- Responding to clients within the SLA’s required.
- Processing Incoming tickets & calls.
- Placing orders on the portal for numbering, telephony, connectivity.
- Independently troubleshoot client issues.
- Report to Operations Manager.
- Various other jobs may be required from time to time, we are a small company, therefore, everyone needs to get involved sometimes.
- Full training would be provided
**Requirements**:
- Learning to drive/ has a full UK driving licence
**Eligibility Criteria**
**About ITP**
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party
**Job Types**: Full-time, Apprenticeship
**Salary**: £12,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Egham, TW20 8HE: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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