Customer Service Agent
3 days ago
We are expanding and recruiting for additional Customer Service Agents to work in our busy Claims Handling department to take inbound calls from our customers based in Egham, Surrey.
4th Dimension Innovation Limited are Motorcycle specialists providing an unparalleled range of insurance and assistance services to insurers and brokers.
This role does not require previous claims experience; instead we are looking for people with the right cultural fit who will fit well into our busy and friendly team. The role does have a technical insurance element which we are happy to train.
We are looking for people with a minimum of 6 months experience in a claims handling or other customer service role. You will need to have a excellent telephone and administration skills and be happy to be based on the phones dealing with 50 - 60 calls per day. This role will require you to take calls from policy holders from all over the country in a calm, efficient and professional way.
As a company we encourage training and development and staff are able to train for the Chartered Institute of Insurance qualifications if they so wish.
**Key Responsibilities**
- Managing customer relations
- Taking inbound and outbound calls
- Gather customer details
- Record information accurately on the company’s internal claim management system
- Provide customers with claim updates
**Experience/Qualifications/Skills**
- Eager and helpful approach
- Experience of using databases
- Keen eye for detail.
- Excellent communication skills (both written and verbal)
- Confident telephone manner
- Previous experience in a customer service role
**About 4th Dimension Innovation Ltd & Companies**
4th Dimension Innovation Ltd offers an end-to-end first and third party motorcycle claims handling business. Our services include customer calls, logistics, motorcycle repair, engineering and much more. We offer a huge range of insurance and assistance services to insurers and brokers as well as working directly with individual owners and riders and in association with leading motorcycle manufacturers. Other businesses within our group include a litigation company and Honda motorcycle retail site.
4th Dimension is committed to personal growth and development and we are proud to offer hybrid working in all areas of our business. Our culture is one of inclusion and innovation, where we hope everyone has the opportunity to excel.
**Benefits**
- Annual Leave 21 days Plus Bank Holidays (Increasing up to 26 with length of service)
- Hybrid & Flexible working
- Buy back holiday scheme
- Team and company social events
- Wellbeing programs
- Involvement in local community projects
- Employee Assistance Programme
**Salary**: £21,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Egham: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
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