Customer Service Advisor
2 days ago
**Job title - **Customer Service Advisor
**Company Overview**
Valda Energy, where knowledge meets innovation. We are specialists with over 20 years of experience in small to medium sized business energy supply, providing outstanding customer services and cutting carbon emissions.
Valda Energy focuses on cloud-based technology, customer focused solutions, choice of fuel mix including 100% renewable energy product, and exceptional customer service to bring its customers the best energy solutions available.
Valda Energy is sustainably growing year on year with a mission to be the leading company to offer the best energy solutions tailored for all small to medium business needs.
**Purpose**
Our Customer Service department is the key contact area for our customers and their energy needs. You will need to have a strong customer focus background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers. Can handle complex calls, through influencing, assertive negotiation, and conflict resolution skills.
**Key tasks**
- Answers customer queries through various channels promptly to enhance the customer service experience
- Patiently listens attentively to customers to address their concerns
- Accurately records and logs interaction with customers and updates account information
- Works with management to maintain best practices for effective communication with customers
- Maintains knowledge of updated company processes and policies
- Meets regularly with team leader to give feedback to help improve customer service, response time and the staff experience
- Supports the company ‘one team’ culture
**Key Objectives**
- Assist the customer using all resources and tools available aiming for first contact resolution and customer satisfaction
- Support the business through operational effectiveness, digital first.
- Committed to learning
**Responsible for**
- Customer Service
- Individual KPIs
- One team culture
**Skills and Abilities**
- Effective time management skills
- Effective problem-solving skills and able to analyse data
- Self-motivated, confident work ethic and good communication skills
- A team player with a willingness to learn, train and adapt to an ever-changing environment
**Reporting to**
Customer Service Team Leader
**Job Types**: Full-time, Part-time
**Salary**: £19,000.00-£22,500.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- BICESTER: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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