Customer Service Advisor
2 days ago
Red is excited to be recruiting for full-time Customer Service Advisors. This role is based in Bicester, very close to the shopping village. You will start on a temporary contract (paid weekly) with the opportunity to go permanent after 12 weeks. This isa really rewarding role which is working in critical services helping customers with urgent health enquiries. The job requires an empathetic person with a natural desire to work with customers. You will be fully trained with an excellent training team.
This is a fantastic opportunity to help someone in need and do a job where you really make a difference.
Benefits and Package for a Customer Service Advisor:
- **Salary**:£21,730 per annum (up to £25,000 with shift allowance)
- **Hours**:Various shift patterns
(ranging between) 6am - 1am (37.5 hour per week)
10pm - 8.30am (37.5 hours per week)
- **Contract**:Temporary with the opportunity to go permanent
- **Location**:Bicester
- Free onsite parking
- Access to many discounts
- Enrolment into the NHS pension scheme
- Generous holiday allowance
Full training will be provided for this position, the initial training will take 3 weeks.
Key Responsibilities of a Customer Service Advisor:
- Undertaking a clinical assessment of patients over the phone
- Dealing with distressed patients and relatives
- Responding to life threatening conditions
- Maintaining positive working relationships with other health care providers and emergency services
- Assisting the organisation in meeting national targets by ensuring all emergency calls are answered within guidelines
Key Skills of a Customer Service Advisor:
- You must be extremely empathetic due to the nature of the role
- Experience working within a customer services environment
- Strong communication skills and experience of using a telephone in a work environment
- Experience using computerised systems
If you have the relevant skills and are interested in this position, please apply
Red Recruitment (Business)
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