Customer Service Advisor

2 days ago


Bicester, United Kingdom red recruitment Full time

Red is excited to be recruiting for part-time Customer Service Advisors. This role is based in Bicester, very close to the shopping village. You will start on a temporary contract (paid weekly) with the opportunity to go permanent after 12 weeks. This isa really rewarding role which is working in critical services helping customers with urgent health enquiries. The job requires an empathetic person with a natural desire to work with customers. You will be fully trained with an excellent training team.

This is a fantastic opportunity to help someone in need and do a job where you really make a difference.

Benefits and Package for a Customer Service Advisor:

- **Salary**:£21,730 per rata (depending on hours)
- **Hours**:Part-time various shift patterns ranging from:
12am - 8am (26 hours per week)
7am - 1am (24 hours per week)
7am - 1am (18 hours per week)
7am - 2am (18 hours per week)
- **Contract Type**:Temporary with the opportunity to go permanent
- **Location**:Bicester
- Free onsite parking
- Access to many discounts
- Enrolment into the NHS pension scheme
- Generous holiday allowance

Full training will be provided for this position, the initial training will be 3 weeks, full-time.

Key Responsibilities of a Customer Service Advisor:

- Undertaking a clinical assessment of patients calling
- Dealing with distressed patients and relatives
- Responding to life threatening conditions
- Maintaining positive working relationships with other health care providers and emergency services
- Assisting the organisation in meeting national targets by ensuring all emergency calls are answered within guidelines

Key Skills of a Customer Service Advisor:

- You must be extremely empathetic due to the nature of the role
- Experience working within a customer services environment
- Strong communication skills and experience of using a telephone in a work environment
- Experience using computerised systems

If you have the relevant skills and are interested in this position, please apply

Red Recruitment (Business)



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