Outbound Telephone Collections Agent

1 week ago


Redditch, United Kingdom Pertemps Redditch Commercial Full time

Are you looking for your first job within a growing company? Or do you already have prior Customer Service / Call Centre experience and looking to develop within a new role? Get in touch today
**Outbound Telephone Collections Agent**
**Redditch**
**Permanent**
**37.5 hours a week

**£20,000 - £20,500 salary, **_OTE of £6k+_**
Monday to Friday Fleixble hours: between 8am - 8pm
Weekend work available
**Duties**:

- Making inbound or outbound calls to customers that owe money, collecting payment ensuring a high standard of customer service and empathy.
- Outbound calls to customers who have failed to make payment or contact
- Obtaining questionnaire details from customers who may be in financial difficulties and making appropriate recovery decisions
- Negotiating payment arrangements in accordance with company guidelines should payment in full not be obtainable
- Refer cases to other departments where necessary to meet needs of vulnerable customers
- Review and update database with high levels of accuracy

**Requirements**:

- Confident telephone manner
- No experience is necessary
- Debt recovery, Collections, Customer Service / Call Centre would be very advantageous
- Excellent communication skills
- Computer literate - use of Microsoft Systems
- Able to work to own initative and work well under pressure



  • Redditch, United Kingdom CV-Library Full time

    Collections Agent Pay: £22,308 - £23,999 (depending on experience) + Commission. OTE £28-£32k Job Type: Full-time 37.5 hours, Permanent Location: Redditch Due to expansion, my client is looking to recruit Telephone Collection agents to join the contact centre team. If you are a strong communicator, self-driven and motivated,...


  • Redditch, United Kingdom Pertemps Redditch Commercial Full time

    Are you looking for your first job within a growing company? Or do you already have prior Customer Service / Call Centre experience and looking to develop within a new role? Get in touch today! **Telephone Collections Agent** **Redditch** **Permanent** **37.5 hours a week Inbound Role **£20,500 salary, Monday to Friday between 8am - 8pm** Outbound...


  • Redditch, United Kingdom CV-Library Full time

    Are you looking for your first job within a growing company? Or do you already have prior Customer Service / Call Centre experience and looking to develop within a new role where you can earn up £6k bonus? Get in touch today! A fantastic opportunity has arisen for Telephone Collections Agents to join a long standing and successful...

  • Collections Agent

    6 months ago


    Redditch, United Kingdom Novax Recruitment Ltd Full time

    **Job Title: Collections Agent** **Location: Redditch** **Salary: OTE £30,000 - £50,000** **The Role** - Make outbound calls to customers that owe money to our local authority clients, or third parties acting on their behalf - Collecting payment in full & ensuring a high standard of customer service at all times - Remaining empathic, calm, and acting in...

  • Collections Agent

    2 days ago


    Redditch, United Kingdom Workforce Staffing Ltd Full time

    Job Title: Collections Agent Location: Work from Home **Salary**: £20,211 rising to £20,670 after successful probation Hours: 9am-5.30pm Are you confident in delivering excellent customer service? Are you looking to join a vibrant and forward thinking business? Do you have fantastic communication skills and a curious mind? If the answer is YES, then...


  • Redditch, United Kingdom Redwood Search Full time

    Due to expansion, our client is looking to recruit Telephone Collection Officers to join their team. If you are a strong communicator, self-driven and motivated, engaging, and influential; our client can offer you a unique career with unlimited earningpotential. Based at their modern and easily accessible offices or working from home, you’ll be joining a...


  • Redditch, United Kingdom The Curve Group Full time

    **Telephone Collections Officer - (Home/Redditch Office Based)** **Basic Salary of £21,000**with**remote working** 37.5 hours a week on a rota between 8.30am and 7pm Full-Time permanent position **Who are we?** As a leader in the debt recovery enforcement sector, our customer has been operating for over 40 years' supporting hundreds of local authorities...

  • Collections Advisor

    6 days ago


    Redditch, United Kingdom The Recruitment Co Full time

    Collections Advisor Full Time - Permanent Role Redditch based office - Hybrid working pattern (Split time between home & office once training and required learning is completed) **Salary**: £21,000 We are recruiting for collections advisors for one of our key clients - at their Redditch site. This is a hybrid role (time split between home and office) and...


  • Redditch, Worcestershire, United Kingdom Bristow & Sutor Group Full time

    Are you a motivated and results-driven individual with a passion for delivering excellent customer service? Do you have a background in debt recovery or collections?We are seeking a skilled Telephone Collection Officer to join our dynamic team in Redditch. As a key member of our contact centre, you will be responsible for communicating with customers who owe...


  • Redditch, Worcestershire, United Kingdom Bristow and Sutor Group Full time

    Job Title: Telephone Collection OfficerLocation: RedditchJob Type: Full-time, permanentSalary: £22,308 - £23,999 per annum (depending on experience) + commission, OTE £28-£32k per annumAbout Us:Bristow and Sutor Group is a leading provider of debt recovery services, with over 40 years of experience supporting local authorities, Transport for London, and...

  • Telephones Collector

    7 months ago


    Redditch, United Kingdom CRA Consulting Full time

    **Telephones Collector / Call Centre Agent** **£22,000-£25,000 DOE + Bonus** **Sheffield** **Full Time, 37.5 hours** **Who we are**: CRA Consulting are a specialist legal recruiter, operating across the UK. CRA works in partnership with reputable law firms with either local, regional, national or international presence. We recruit at all levels from...

  • Debt Recovery Agent

    1 week ago


    Redditch, United Kingdom The Recruitment Co Full time

    Collections Advisor Full Time - Permanent Role Sheffield based office - Hybrid working pattern (Split time between home & office once training and required learning is completed) **Salary**: Up to £24,000 (Dependent on experience) We are recruiting for collections advisors for one of our key clients - at their Sheffield site. This is a hybrid role (time...


  • Redditch, United Kingdom The Curve Group Full time

    **Digital Collections Advisor - Redditch/Home Based** **Basic Salary of £21,000**with**remote working** 37.5 hours a week on a rota between 8.30am and 7pm Full-Time permanent position **Who are we?** As a leader in the debt recovery enforcement sector, our customer has been operating for over 40 years' supporting hundreds of local authorities and...


  • Redditch, Worcestershire, United Kingdom Pertemps Redditch Commercial Full time

    Pertemps Redditch Commercial is seeking a highly motivated and ambitious individual to fill the role of Outbound Telephone Collections Agent. This exciting opportunity has arisen for someone looking to develop their career in a long-term position with a growing company based in Redditch.The ideal candidate will possess excellent communication skills, both...

  • Collections Advisor

    6 days ago


    Redditch, United Kingdom Pertemps Redditch Commercial Full time

    Are you looking for a new and exciting career opportunity in Collections? Are you looking for work to start immediately? We may have the perfect job for you! I am looking for Collections Agents to join an exciting business in the Redditch area. There isan excellent starting salary of £20-£23,000 on offer depending on your experience. Collections Advisor...

  • Call Centre Agent

    2 months ago


    Redditch, United Kingdom CV-Library Full time

    Call Centre Agent Redditch (office based) £22,308 p/a + potential bonuses (37.5 hours) Bell Cornwall Recruitment are delighted to be working with a leader in the debt recovery sector. Due to expansion, they are looking for a Call Centre Agent to join their contact centre team in their Redditch office. The Role of a Call Centre Agent: Reviewing and...


  • Redditch, United Kingdom Workstreet Full time

    Customer Service Agent Redditch Monday to Friday 9.00- 5.00pm £22,000 to £25,000 Basic Salary Our client an established leader is experiencing exceptional growth, they are now looking to recruit an experienced Customer Service Agent to join their team. **Requirements**: - Successful previous experience as a Customer Service Agent or sales account...


  • Redditch, United Kingdom MPJ Recruitment Ltd Full time

    Inbound Collections Advisor - £35k OTEMonday-Friday (hybrid after training)Up to £26,000 + monthly bonus (up to £800 p/m)RedditchDo you have experience working in a collections, credit control or debt recovery role?If you do, please read on as we are proud to be representing a leading financial services business based in the Sheffield area that is looking...

  • Call Centre Advisor

    7 months ago


    Redditch, United Kingdom MPJ Recruitment Ltd Full time

    **Call Centre Advisor - Collections** **Monday-Friday 9am-5pm** **£23,200, hybrid working available** **Permanent, full time.** MPJ Recruitment are currently working with a brilliant client based in Redditch. You’ll be joining a company with ambitious growth plans who employ over 450 people across the UK and are committed to building a culture where...


  • Redditch, United Kingdom CV-Library Full time

    Inbound Collections Advisor - £35k OTE Monday-Friday (hybrid after training) Up to £26,000 + monthly bonus (up to £800 p/m) Redditch Do you have experience working in a collections, credit control or debt recovery role? If you do, please read on as we are proud to be representing a leading financial services business based in the...