Telephone Collections Agent
2 days ago
Are you looking for your first job within a growing company? Or do you already have prior Customer Service / Call Centre experience and looking to develop within a new role? Get in touch today
**Telephone Collections Agent**
**Redditch**
**Permanent**
**37.5 hours a week
Inbound Role
**£20,500 salary, Monday to Friday between 8am - 8pm**
Outbound Role
**£20,500 salary, **_OTE of £6k+_**
Monday to Friday between 8am - 8pm
Saturday 8am - 1pm
**Duties**:
- Making inbound or outbound calls to customers that owe money, collecting payment ensuring a high standard of customer service and empathy.
- Outbound calls to customers who have failed to make payment or contact
- Obtaining questionnaire details from customers who may be in financial difficulties and making appropriate recovery decisions
- Negotiating payment arrangements in accordance with company guidelines should payment in full not be obtainable
- Refer cases to other departments where necessary to meet needs of vulnerable customers
- Review and update database with high levels of accuracy
**Requirements**:
- Confident telephone manner
- No experience is necessary
- Debt recovery, Collections, Customer Service / Call Centre would be very advantageous
- Excellent communication skills
- Computer literate - use of Microsoft Systems
- Able to work to own initative and work well under pressure
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