Head of Performance Management

4 months ago

London, United Kingdom Munich Re Specialty Group Full time

Head of Performance Management (M/F/d)

**Company**
Munich Re Specialty Group
**Location**
London, United Kingdom

At Munich Re Specialty Group (MRSG), individuality and intellectual curiosity is a key driver for our success and innovation. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building a strong and inclusive culture where everyone is welcomed and valued for their “own expression of self-identity”.

**About us**

MRSG is part of the Munich RE group. We are known for our dedication to excellence and quality of service provision across both primary and reinsurance.

As well as operating in the Lloyd’s of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Hong Kong, Singapore, Labuan and Dubai. We are also represented in Lloyd’s China.

Our group of companies provide solutions covering Casualty, Marine & Cargo, Energy & Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht. Our purpose is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable people and businesses to thrive.

**Head of Performance Management - Distribution**

We are looking to employ a Head of Performance Management to be based in London and to work with us on a full time basis.

If you’d like to work within an results driven, hardworking and established team where you can make difference, we’d love to hear from you.

**The Role**
- Develop a wholistic broker performance view of the business for NB, RN and service levels across all brokers and brands within MRSG.
- Develop and drive the seamless usage of a distribution scorecard with measurable and meaningful KPIs
- Develop a data culture of “actionable analytics” across distribution
- Engage with underwriting and distribution community to provide transparency on MRSG performance as well as broker performance
- Work with the Chief Distribution Officer to devise incentives to drive profitable growth
- Develop an agency team with consistent processes across MRSI (UK) to help unlock broker relationships across brands
- Develop and lead implementation of the capacity strategy of MRSI (UK)
- Maintain relationships with MRSI (UK) capacity providers
- Collaborate with senior management team to establish and maintain best practices, standard processes, compliance regulations, and other MRSG policies
- Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
- Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.

**What we are looking for**

An individual with the ability to lead the broker performance, agency and capacity function of MRSG globally. Owing to the nature of MRSG, the successful individual will have oversight and control over a diverse portfolio of various P&C and Specialty classes of business.

**Key Skills & Experience**
- Knowledge of market segmentation, performance management, acquisition and multiple distribution models
- Extensive experience in Distribution/Pricing/Underwriting functions of insurance companies (commercial/specialty focused is preferred), and evidence of working in a position where innovation and process/systems development is required
- Previous experience in managing similar complex cross-border initiatives
- Analytical and quantitative skills
- Excellent presentation, prioritization, and time management skills
- Excellent stakeholder management and influencing skills

**Qualifications**
- University Degree and/or relevant professional qualification

**Your career with us**

At MRSG, you’ll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more

**Diversity & Inclusion**

Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all.
- Working together, we are an employer of choice by building the workforce for today and the future._ _We make it happen. Together._

Push Boundaries. With us. | Munich Re

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