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Change Planner

4 months ago

Eastleigh, United Kingdom B&Q Full time

**About the role**

**Change Planner**

**Permanent**

**Up to £35,000 **+ Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working**

**Southampton, Store Support Office**

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Change Planner and you’ll be a big part of this.

**Key responsibilities**

Responsible for delivering the successful range review planning of either large complex and/or medium & small range change across the B&Q Estate.

Ensure any range change activity planned is set up to be delivered right first time, and has all the tools and communication requirements in place for a successful implementation
- For reviews managed by Category Managers; Manage the cost creation, tracking and reporting of all costs associated with a project, ensuring any risks or changes are highlighted to the Category Manager in a timely manner
- For reviews managed by Project Managers; Support in the cost creation, processing and tracking of all costs owned within the Change Planner remit, ensuring any risks or changes are highlighted to the Project Manager in a timely manner
- Support the Category, Visual Merchandising and Planogram teams with robust and detailed knowledge of the existing store estate, enabling them to make informed decisions about project scopes, minimising the requirement for inefficient changes post scope creation
- Thoroughly question and draw on experience to gain a full understanding of the brief, ensuring a robust knowledge of the review requirements.
- To prepare & quality control store surveys (if required) to ensure the ‘as is’ status of the store estate understood & captured.
- Identify the gaps between ‘as is’ estate equipment, service infrastructure (e.g. sprinklers) and the needs of the planogram to provide at store level a full set of equipment, service change and shopfitting/merchandising (if applicable) requirements
- Interpret the needs of the individuals completing the change in stores, create and maintain a tailored execution plan containing all required technical information and external services schedules to enable right first-time implementation
- For PM led projects, create and manage a communication & project progression plan for external and internal stakeholders throughout the project
- Provide expert advice and issue resolution through the range change support log, acting as a key point of contact to handle implementation teams’ queries during their change project
- Provide best practice learnings to support implementation teams (B&Q, Agencies, External contractors)
- Working in collaboration with Retail to ensure the project is finalised, remedial activity is completed and sign off documentation is received

**Required skills & experience**
- Communicating; balances talking and listening in meetings, communicates simply and clearly, confidently challenges, negotiates, and influences other decision makers, shares ideas and information with others
- Problem solving and decision making; actively seeks and is open minded to ideas, makes decision based on information and evidence, resolves issues promptly but also allows others to provide solutions
- Planning and delivering; understands and can describe how they or their team contributes to the functional strategy and plan, works hard to achieve or exceed targets and objectives set for self and team, allocates resources effectively completing priorities, maintains focus, energy and effort when under pressure
- Working with others; builds effective relationships with peers outside own team, understands the impact of their own behaviour on others and modifies accordingly, not afraid to tackle conflict or confront others when problems occur
- Highly numerate with strong data management & analysis skills
- Has a methodical approach to detail planning with strong self-checking
- Detailed knowledge of the visual merchandising, planogramming and store planning process
- Ability to model costs at high level (for outline costing) and at individual store level (for budgeting)
- Detailed knowledge & appreciation of the complexity across product categories, equipment, and the B&Q estate
- Prior experience within Retail or of delivering retail change projects from within another function, i.e. Visual Merchandising
- Some travel with occasional overnight stays may be required
- Full driving licence preferred

**What's in it for me?**

As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within th