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Enquiries Coordinator

5 months ago

Durham, United Kingdom Durham University Full time

**Enquiries Coordinator** **(**Job Number**:24000608**)**

Recruitment and Admissions

Grade 5: - £25,742 - £28,759 per annum

Open-Ended/Permanent - Full Time

**Contracted Hours per Week**: 35

**Closing Date**: 30-Apr-2024, 5:59:00 PM

**Disclosure and Barring Service Requirement**: Not Applicable.

**The University**

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

**The Role and the Department**

The Enquiries Coordinator will promote and market the University to prospective students and their advisers through the management of enquiries and by working collaboratively with stakeholders across the University. The post holder will have particular responsibility for developing relationships with key stakeholders, especially those delivering strategic priorities such as internationalisation and widening access, and ensuring that enquiries systems and processes are supporting these activities. They will provide expert information, advice and guidance in specific areas and deliver training for the team of Enquiries Administrators and other colleagues. They will conduct trend analysis to anticipate and react to peaks of enquiries activity. The post holder will also support the development and continuous improvement of the service delivery and provide first-level cover for the Enquiries Manager and Enquiries Assistant Manager in their absence.

The post-holder will develop, maintain, and use a Knowledge Base of common enquiry topics, and develop knowledge of Admissions processes and student experience offered by Durham University.

This post requires the holder to represent the University to global audiences and maintain a professional manner in sometimes challenging situations.

Based in the Student and Academic Services Directorate, Student Recruitment and Admissions (SRA) comprises approximately 100 staff and brings together several teams providing services in events, enquiry management, widening access and participation, outreach, schools liaison, CRM campaigns, data analysis and forecasting, systems development, and admissions.

We are committed to creating a welcoming an inclusive environment where our people feel supported and valued, enabling them to not only succeed but thrive. The opinions and expertise of our teams are welcomed to help shape departmental activities.

SRA provides a critical service to the University in ensuring its financial sustainability, delivering target student numbers and increasing diversity in line with strategic aims and targets. It is the public face of the University in UK schools and colleges, through contact with prospects, enquirers and applicants across the world, and through our events programme. The department includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. Teams work collaboratively, using the expertise across the department to jointly deliver the optimum service to our internal and external customers. The department is also responsible for adherence to requisite regulations and UCAS contract requirements.

SRA works in collaboration with colleagues across the University, most notably with the Marketing Team (Marketing and Communications) to develop pre-contact and conversion marketing campaigns, the International Office for international student recruitment and Strategic Planning and Insight in managing numbers. It also works alongside academic departments, faculties and colleges in the development of their contributions to recruitment, conversion and admissions activity. SRA also provides domestic market insight and customer relationship management. Current students are closely involved in the delivery of some of our recruitment, conversion, widening access and participation activity.

SRA has adopted a hybrid working model, with staff currently working a minimum of 40% of their time per week on-campus or attending external events, and for the rest of their working time having the option of working from home.

Staff leave is not permitted during the week that JCQ results are published (that date in 2024 is week commencing 12 August) and on occasional days through the year when major recruitment events are delivered, such as open days.

**Working at Du