Customer Service Advisor Order Processing

4 weeks ago


Bracknell, United Kingdom Accord for Resource Solutions (GSC) Full time

**Job description**

Rate: £12.50 per hour

Contract Length: 12 months with the view of this being extended long term

Location: Bracknell,

Hours: 37 hours per week (Monday to Thursday 9am-5pm, Friday 9am - 4.30pm/5pm dependant on call rota)

Hybrid working model - 2 days in the office, 3 from home - during training period there will be an expectation to be in the office full time initially

The main aim and primary function of this role is split into 2 parts.

Order Processing:

- Accurate manual order entry within GRP system
- Carry out 4 eyes quality check on colleagues orders
- Releasing orders and generate outbound messages to 3PL providers
- Upgrading delivery routes to meet customer expectations
- Identifying order related issues and escalate to CSTL’s in a timely manner to avoid order delay

Enquiries:

- Answering incoming calls and making call backs
- Managing Order acknowledgment failures

**Job Types**: Full-time, Temporary contract

Contract length: 12 months

**Salary**: £12.50 per hour

**Benefits**:
**Job Types**: Permanent, Temporary contract, Fixed term contract
Contract length: 12 months

**Salary**: £12.50 per hour

**Benefits**:

- Canteen
- Flexitime
- On-site parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Bracknell

Flextime



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