Hybrid Customer Service Advisor £12.50ph
2 weeks ago
**Job Title**: Customer Service Assistant
**Rate**: £12.50 per hour
**Contract Length**: 12 months with the view of this being extended long term
**Location**: Bracknell,
**Hours**: 37 hours per week (Monday to Thursday 9am-5pm, Friday 9am - 4.30pm/5pm dependant on call rota)
**Hybrid working model** - 2 days in the office, 3 from home - during training period there will be an expectation to be in the office full time initially
**The main aim and primary function of this role is split into 2 parts.**
**Order Processing**:
- Accurate manual order entry within GRP system
- Carry out 4 eyes quality check on colleagues orders
- Releasing orders and generate outbound messages to 3PL providers
- Upgrading delivery routes to meet customer expectations
- Identifying order related issues and escalate to CSTL’s in a timely manner to avoid order delay
**Enquiries**:
- Answering incoming calls and making call backs
- Managing Order acknowledgment failures
Contract length: 12 months
**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 12 months
**Salary**: £12.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Hybrid remote in BRACKNELL
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