Hybrid Customer Service Advisor £12.50ph

2 weeks ago


Bracknell, United Kingdom Resource Solutions Full time

**Job Title**: Customer Service Assistant

**Rate**: £12.50 per hour

**Contract Length**: 12 months with the view of this being extended long term

**Location**: Bracknell,

**Hours**: 37 hours per week (Monday to Thursday 9am-5pm, Friday 9am - 4.30pm/5pm dependant on call rota)

**Hybrid working model** - 2 days in the office, 3 from home - during training period there will be an expectation to be in the office full time initially

**The main aim and primary function of this role is split into 2 parts.**

**Order Processing**:

- Accurate manual order entry within GRP system
- Carry out 4 eyes quality check on colleagues orders
- Releasing orders and generate outbound messages to 3PL providers
- Upgrading delivery routes to meet customer expectations
- Identifying order related issues and escalate to CSTL’s in a timely manner to avoid order delay

**Enquiries**:

- Answering incoming calls and making call backs
- Managing Order acknowledgment failures

Contract length: 12 months

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 12 months

**Salary**: £12.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in BRACKNELL



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