German-Speaking Customer Success Manager Customer Success · · Hybrid Remote

1 month ago


Bracknell Berkshire, United Kingdom Basistechnologies Full time

Basis Technologies is trusted by the world’s best-performing organisations to unlock their full potential with SAP. Our industry-leading tools help businesses drive transformation with confidence, achieving the freedom to outpace competitors while safeguarding critical systems that maintain business continuity.
We help the likes of P&G, Honda and Booking.Actionable insights help them understand the consequences of SAP change before execution, while automation enables continuous innovation by accelerating complex business processes in a controlled environment. This delivers all the benefits of changing at pace with none of the risk.
As a profitable organisation with proven solutions, an enviable retention rate and a $25m 3 rd party growth investment, we are at an exciting point as we scale from 130+ global employees. We have the foundations in place to grow with purpose, whilst retaining the individual ownership and tangible impact you would expect working in a scale up organisation.
At Basis Technologies, we are a global Team who collaborate across all levels, locations and departments, whilst individually having the knowledge and expertise , autonomy and accountability to drive successful outcomes. As a Customer Success Manager, you'll have the chance to collaborate with thrilling clients in the forefront of SAP technology. By forging strong connections, understanding their unique needs, and tailoring our offerings, you'll serve as a trusted advisor, guiding our customers towards success.
If you were to join Basis Technologies in our Customer Success Manager position, you can expect to:
~ Dive deep into our customers' organizations, uncovering their goals and drivers, and align our cutting-edge products and services to meet their every need.

~ Accelerate product renewals and seize the opportunity to unlock hidden potential by identifying avenues for cross-selling and upselling our range of innovative packaged services.

~ Unleash co-marketing brilliance : Discover and harness co-marketing opportunities which showcase our success stories through compelling case studies, leaving audiences inspired and eager to embark on their own journey with us.

To help you establish whether this role is for you, these are the key foundational characteristics you will need to be set up for success:
~ Proven experience within Customer Success, managing Enterprise level accounts

~ As this role will be managing clients based in Germany, professional working language skills in both English and German are required

~ You excel at stakeholder management and can effectively navigate cross-functional teams to resolve issues and drive customer success.

~ Strong presentation and pre-sales skills, enabling you to effectively showcase the value of our products and services.

Previous experience within the SAP ecosystem is highly desirable, providing you with a solid understanding of customer needs in this industry.

Organisational learning allows organisational team members to continue to advance their professional growth and development individually and as a team. That’s why each employee has access to £1,000 Learning and Development Support per year. In an effort to support the mental health of our employees, we have certified Mental Health First Aiders who support our employees across the globe in developing skills to support positive wellbeing. We run a yearly initiative which gives employees from each location the opportunity to partake in a 2 day training course to become certified by Mental Health First Aid International.
Competitive salary package and bonus
~ Company pension
~25 days holiday per year, plus Bank Holidays
~ Remote Hybrid working – 1 day a week in office
~ Mental Health First Aiders Programme
~



  • Bracknell, Berkshire, United Kingdom Basistechnologies Full time

    Customer Success Manager - German Speaking Basis Technologies is trusted by the world’s best-performing organisations to unlock their full potential with SAP. Our industry-leading tools help businesses drive transformation with confidence, achieving the freedom to outpace competitors while safeguarding critical systems that maintain business continuity....


  • Bracknell, Berkshire, United Kingdom JAM IT Consultancy Ltd Full time

    As a Customer Success Manager, you will be responsible for: Customer relationship management Act as an ambassador for thecustomer experience across all customer-facing departments. Identify and propose customer success criteria and CX and UX opportunities within the bid process. Work with key customers to understand their industry, value drivers and...


  • Bracknell, Berkshire, United Kingdom 83zero Limited Full time

    Sales Development Representative (German Speaking) Hybrid Are you passionate about delivering exceptional customer service and driving sales growth? As a Inside Sales Representative at our client's organisation, you will collaborate closely with our Marketing and Sales teams to convert leads into valued customers. You'll be instrumental in...


  • Bracknell, United Kingdom Ivanti Full time

    **Who We Are**: While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world. Ivanti's mission is to be a global technology leader enabling organizations to...


  • Reading, Berkshire, United Kingdom Hewlett Packard Full time

    This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal’s P&L performance to ensure overall success. The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc. This role will cover the UK and Ireland and be a...


  • Reading, Berkshire, United Kingdom Act-On Software Full time

    Act-On is a leading marketing automation company servicing thousands of customers worldwide. We are a challenger, a rebel, and a changemaker in the martech space, looking for people who question the status quo. Joining Act-On means having a real opportunity to make an impact in your work in addition to a supportive, fun and authentic culture. We are looking...


  • Bracknell, United Kingdom 83zero Limited Full time

    Sales Development Representative (German Speaking)Hybrid Are you passionate about delivering exceptional customer service and driving sales growth? As a Inside Sales Representative at our client's organisation, you will collaborate closely with our Marketing and Sales teams to convert leads into valued customers. You'll be instrumental in establishing...


  • Maidenhead, Berkshire, United Kingdom dynaTrace software GmbH Full time

    Our Sales Development Representatives partner with our Account Executives across EMEA to build and implement an effective sales pipeline strategy. We have a newly created position for a German Speaking Sales Development Representative to join our team to be based out of our Maidenhead office. This is a hybrid working position. Drive new logo acquisitions...


  • Bracknell, United Kingdom 83zero Limited Full time

    Sales Development Representative (German Speaking)Want to work for a fast growing SaaS company, with a culture like no other?Like the idea of focusing on inbound leads? Then look no further!As a Sales Development Representative at our client's organisation, you will collaborate closely with our clients Marketing and Sales teams to convert inbound leads into...


  • Bracknell, United Kingdom 83zero Limited Full time

    Sales Development Representative (German Speaking)Want to work for a fast growing SaaS company, with a culture like no other?Like the idea of focusing on inbound leads? Then look no further!As a Sales Development Representative at our client's organisation, you will collaborate closely with our clients Marketing and Sales teams to convert inbound leads into...


  • Bracknell, United Kingdom Euro London Full time

    Are you fluent in German and looking for a new opportunity within marketing? I'm recruiting for a German speaking to work within Sales & Marketing. The job doesn't involve cold calling and is more Account Management and Marketing Campaign management. Strong relationship building and communication skills are needed for this role butcan be flexible on...


  • Bracknell, Berkshire, United Kingdom Pod Talent Full time

    Order Management Specialist (German Speaker) Sector: Logistics & Customer Services Job Type: Permanent Job ref: JOB-6604 Expiry date: 10-Jun-2024 Pod Talent is happy to be partnering with a fantastic consumer goods company, which has been operating for more than a hundred years on an international scale and promotes a great people-first culture with...


  • Slough, Berkshire, United Kingdom Orange SA Full time

    about the role Within Orange Business, Global Delivery Operations (GDO) delivers end-to-end services to Orange Business B2B customers all around the world. GDO supports all OBS portfolio services: data and telephony networks, collaborative solutions, security and mobility. GDO plays a major role in delivering Orange Business operations: together, we...


  • Windsor, Berkshire, United Kingdom American Income Life Ao - Jesse Wong Full time

    About Us: At our company, we are dedicated to empowering our clients and exceeding their expectations. We’re committed to innovation, excellence, and client-centricity. We believe in building strong partnerships and delivering unparalleled value to every client. Your Responsibilities: As our Client Success Manager, you will be the primary point of...


  • Bracknell, Berkshire, United Kingdom SLS Recruitment Full time

    Sales Assistant - Immediate Start Looking to start an exciting sales career in the Slough area? This sales and marketing role will include the following aspects: Customer Service Sales Face to Face sales in these areas is essential as this company will provide full access to sales, customer service, client and product coaching. Strong English speaking...


  • Berkshire, United Kingdom Euro London Full time

    Are you a native level French speaker looking for an exciting new job opportunity? I'm recruiting for a French speaking job in Berkshire. The job is permanent, will pay £26,000-£32,000 (+ 5% bonus) depending on experience and will be on a hybrid basis with a mix of office-based work and home working. You will be working within customer service,and the...


  • Bracknell, Berkshire, United Kingdom Spectrum IT Recruitment Full time

    Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience / Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company operate on a hybrid model...


  • Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full time

    Customer Relations Manager/Complaints Manager Salary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week) Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth. The...


  • Bracknell, Berkshire, United Kingdom Appogee HR Full time

    Job Description Appogee HR are seeking a Customer Experience Specialist to join our Customer Success team in Bracknell, Berkshire. The successful candidate will be an excellent communicator and relationship builder who is able to provide outstanding customer service to Appogee HR customers. Our Customer Success team’s main focus is to provide the best...


  • Bracknell, Berkshire, United Kingdom Spectrum IT Recruitment Full time

    Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience / Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company operate on a hybrid model...