Network Administrator
2 months ago
**Position**: Network administrator
**Date**:20/03/2023
**Qualification**:Masters in IT
- Overall responsibility for the IT service desk, ensuring that all request for IT support is actioned in accordance with service desk procedures and priorities.
- Accountable and responsible for delivering day to day IT support to all users and addressing ongoing or reoccurring issues impacting the service.
- Responsible for developing, embedding, and managing the methods of working practices within the IT Support Team, including proactive IT support to end users to ensure that a high quality, professional IT service is provided to the college community.
- Work collaboratively with the CEO to ensure the IT support service meets the needs of its users and contribute to the future development of the service and the college’s IT strategy.
- Responsible for the maintenance and management of an up-to-date assets register enabling the tracking of all ICT assets.
- Maintain and resolve issues relating to VLE.
- Support in monitoring the required changes in VLE as requested from different departments and update the design department.
- Responsible for the maintenance of up-to-date documentation of all relevant IT and AV systems and hardware, including the maintenance contracts and warranties.
- Maintaining documentation on IT Hardware, software and audio-visual equipment including digital and printed format, ensuring the user guides and knowledgebase articles are available to users.
- Acting as an escalation role for the IT support Interns and work with the college’s ICT contractor and the CEO where required.
- Provide support for college events, internal and external where IT support is required, including setting up and testing of equipment.
- Providing training to all users of the college’s IT systems and services.
- Supporting and maintaining all college-owned user technology including desktops, laptops, printers, software, and mobile devices.
- Maintain general tidiness of the workplace in the interests of health and safety.
- Testing Active Directory in sandbox environment
- Making design changes to office 365 tenant/domain
- Oversee Pearson and CIBT centre in operational and examination capacity.
**Salary**: £21,110.60-£23,500.00 per year
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London, E14 9RH: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: ABA/Network administrator
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