HR Shared Services Associate Ii

3 weeks ago

Uxbridge, United Kingdom Gilead Sciences Full time

For Current Gilead Employees and Contractors:
Please log onto your

Internal Career Site

**Job Description**:
HR Shared Services Associate II - First Line Employee Support

Stockley Park

Position Reports to: HR Shared Services Manager

Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North, South and Central America, Europe, Africa, Asia and Australia. Gilead makes it a priority to increase access to its medicines for people who can benefit from them, regardless of where they live or their economic status.

This role is part of a fast-paced HR Shared Services (HRSS) team and will be responsible for managing HR case management through self-service. This position leverages technology, digital platforms, and our human capital management and case management systems to provide an exceptional customer service experience, promote and encourage employee self-service, and respond to inquiries not resolved at the Tier 0 self-service level (through the enterprise employee portal). However, working with and supporting team members in other global regions will occur. The role holder will be enthusiastic about their career in Human Resources, enjoys helping employees find answers to their HR-related questions, and is interested in continuing to build upon their knowledge across all HR functions. A successful team member will be extremely detail-oriented, flexible with continuous process/system changes, possess a problem-solving mindset, and enjoys creating order from ambiguity.

Essential Functions:

- Utilize case management system tools to respond to written inquiries from employees, managers, retirees, and family members regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures
- Resolve Tier 1 cases in a professional, sensitive, and customer-focused manner in accordance with Company policies, procedures, and Service Level Agreement
- Escalate cases in accordance with, and as defined by HRSS policy and procedures to the appropriate team
- Interface with internal and external resources to furnish or obtain needed information to close

cases not escalated
- Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate
- Meet or exceed goals and key performance indicators for optimal delivery of service to all customers
- Handles inquiries from internal and external partners with timely follow-up and feedback
- Assists with special projects to support HRSS
- Contribute to the on-going development of the HR knowledge base and Employee Support Center (ESC) to help employees quickly and easily find answers their questions via self-service.
- Collaborate with other regional HRSS teams for alignment and knowledge sharing.
- Lead efforts to document, simplify and standardize HR business processes regionally and globally.

Knowledge, Experience, and Skills:

- Possess a strong customer service orientation while maintaining a high level of integrity and confidentially with each interaction
- Must possess the ability to navigate complex conversations, determine customer needs and provide solutions that satisfy customers
- Know how to deescalate high tension situations while reassuring callers they will receive assistance with the utmost care and attention
- Able to effectively communicate in English, in both written and oral forms, and other languages if necessary.
- Ability to listen and discern the true need of our customers to determine the appropriate resolution
- Ability to prioritize workload to complete assigned deliverables within the allocated timeline
- Interpersonal skills to effectively communicate with all business contacts and handle all issues that may be sensitive in nature

Basic Qualifications:

- Good HR Shared Services Query Management experience
- Experience in using HR Systems
- Strong verbal, written interpersonal, and telephone communication skills are required.
- Must possess strong Microsoft Office skills

Preferred Qualifications:

- Experience with Workday and ServiceNow is highly desired
- Customer Service experience is preferred
- Bilingual in English and EMEA related languages; oral and written form as required by role

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs

  • HR Shared Services Associate Ii

    1 week ago

    Uxbridge, United Kingdom Gilead Sciences Full time

    For Current Gilead Employees and Contractors:Please log onto yourInternal Career SiteJob Description:HR Shared Services Associate II - First Line Employee SupportStockley ParkPosition Reports to: HR Shared Services ManagerGilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet...

  • HR Shared Service Associate II

    1 week ago

    Uxbridge, United Kingdom Parkside Office Professional Full time

    Good HR Shared Services Query Management experienceBilingual in French, Spanish, Italian or German My client is a global biopharmaceutical company based near Uxbridge.They are looking for HR Shared Services Associates to join their fast-paced HR Shared Services team and will be responsible for managing HR case management through self-service.This is a 6...

  • HR Shared Service Associate II

    2 weeks ago

    Uxbridge, United Kingdom Parkside Office Professional Full time

    Good HR Shared Services Query Management experienceBilingual in French, Spanish, Italian or German My client is a global biopharmaceutical company based near Uxbridge.They are looking for HR Shared Services Associates to join their fast-paced HR Shared Services team and will be responsible for managing HR case management through self-service.This is a 6...

  • HR Shared Services Associate

    3 weeks ago

    Uxbridge, United Kingdom Kelly Services (UK) Ltd Full time

    HR Shared Services Associate / Stockley Park, Uxbridge / c£18 to £20 per hours Our client, a global biopharmaceutical company are currently seeking a HR Assistant to join their team based in Stockley Park, Uxbridge. You will play a crucial role in managing HR case management through self-service, leveraging technology and digital platforms. Your...

  • HR Shared Services Associate

    3 weeks ago

    Uxbridge, United Kingdom Kelly Services (UK) Ltd Full time

    HR Shared Services Associate / Stockley Park, Uxbridge / c£18 to £20 per hoursOur client, a global biopharmaceutical company are currently seeking a HR Assistant to join their team based in Stockley Park, Uxbridge.You will play a crucial role in managing HR case management through self-service, leveraging technology and digital platforms. Your...

  • HR Shared Services Associate

    1 week ago

    Uxbridge, United Kingdom Kelly Services (UK) Ltd Full time

    HR Shared Services Associate / Stockley Park, Uxbridge / c£18 to £20 per hoursOur client, a global biopharmaceutical company are currently seeking a HR Assistant to join their team based in Stockley Park, Uxbridge.You will play a crucial role in managing HR case management through self-service, leveraging technology and digital platforms. Your...

  • HR Shared Services Associate

    1 week ago

    Uxbridge, United Kingdom Macmillan Davies Hodes Full time

    Macmillan Davies are delighted to be supporting a global bio pharmaceutical client in their search for an experienced HR Shared Services Associate. 6 month contractHybrid 3 days officeAsap start£130 - £160 day rateUxbridgeTo be successful in this role, you will have:* Good HR Shared Services Query Management experience* Experience in using HR Systems*...

  • HR Shared Services Associate

    3 weeks ago

    Uxbridge, United Kingdom Macmillan Davies Hodes Full time

    Macmillan Davies are delighted to be supporting a global bio pharmaceutical client in their search for an experienced HR Shared Services Associate. 6 month contractHybrid 3 days officeAsap start£130 - £160 day rateUxbridgeTo be successful in this role, you will have:* Good HR Shared Services Query Management experience* Experience in using HR Systems*...

  • Clinical Research Associate II

    1 week ago

    Uxbridge, United Kingdom Parexel Full time

    When our values align, there's no limit to what we can achieve. Parexel is currently seeking Clinical Research Associate IIs. Home-based in the UK. Working as a Clinical Research Associate II at Parexel FSP offers tremendous long-term job security and prospects. We undertake vital clinical studies for sponsors including the leading global biotechs...

  • Initiation Clinical Research Associate Ii

    2 months ago

    Uxbridge, United Kingdom Parexel Full time

    **We are currently looking for an Initiation Clinical Research Associate II to join our UK Clinical Study Start-Up Team in Uxbridge.** The **Initiation Clinical Research Associate **(**iCRA**) specializes in performing all study start up activities for a clinical trial. You will participate in Pre SIV activities and be assigned & accountable for managing...

  • Initiation Clinical Research Associate Ii

    1 week ago

    Uxbridge, United Kingdom Parexel Full time

    We are currently looking for an Initiation Clinical Research Associate II to join our UK Clinical Study Start-Up Team in Uxbridge.The Initiation Clinical Research Associate (iCRA) specializes in performing all study start up activities for a clinical trial. You will participate in Pre SIV activities and be assigned & accountable for managing and driving the...

  • Clinical Research Associate II

    4 weeks ago

    Uxbridge, United Kingdom Parexel Full time

    When our values align, there's no limit to what we can achieve.   Parexel is currently seeking Clinical Research Associate IIs. Home-based in the UK. Working as a Clinical Research Associate II at Parexel FSP offers tremendous long-term job security and prospects. We undertake vital clinical studies for sponsors including the leading global biotechs...

  • Clinical Research Associate II

    3 weeks ago

    Uxbridge, United Kingdom Parexel Full time

    When our values align, there's no limit to what we can achieve.   Parexel is currently seeking Clinical Research Associate IIs. Home-based in the UK. Working as a Clinical Research Associate II at Parexel FSP offers tremendous long-term job security and prospects. We undertake vital clinical studies for sponsors including the leading global biotechs...

  • Clinical Research Associate II

    2 months ago

    Uxbridge, United Kingdom Parexel Full time

    When our values align, there's no limit to what we can achieve.   Additional Job Description Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory, consulting,...

  • HR Systems Administrator

    3 weeks ago

    Uxbridge, United Kingdom Page Personnel HR Full time

    This is a Temporary HR Systems Administrator role based out of Uxbridge. **Client Details** A well known Education and Training institute **Description** The key responsibilities for the HR Systems Administrator role are: - The post holder will prepare hardware and software to receive any new iTrent installation. The post holder will validate...

  • HR Advisor

    1 month ago

    Uxbridge, United Kingdom The Confederation, Hillingdon CIC Full time

    Job summary We are looking for an experienced and friendly HR Advisor to join our small but wonderful HR team. Reporting into the Associate Director - People, we are looking for someone with significant and demonstrable generalist HR experience. Main duties of the job As a HR Advisor, the post holder will work as part ofa small HR team...

  • HR Advisor

    4 weeks ago

    Uxbridge, United Kingdom The Confederation, Hillingdon CIC Full time

    Job summary We are looking for an experienced and friendly HR Advisor to join our small but wonderful HR team. Reporting into the Associate Director - People, we are looking for someone with significant and demonstrable generalist HR experience. Main duties of the job As a HR Advisor, the post holder will work as part ofa small HR team...

  • HR Assistant

    2 months ago

    Uxbridge, United Kingdom Sheridan Ward Recruitment Services Full time

    **HR Assistant** **Uxbridge** We at Sheridan Ward are looking for a HR Assistant to join a well-respected company in Hayes. They are looking for an enthusiastic person to join their friendly team. They are a fast, fun, and enthusiastic company who will need someone just like that to join their team! This role requires somebody with an interest in working...

  • EMEA HR Advisor

    3 weeks ago

    Uxbridge, United Kingdom ISR RECRUITMENT LIMITED Full time

    HR Advisor (EMEA) – First Line Internal Employee Support * Fluent in a 2nd European Language (French, Spanish, Italian or German) * Contract (6 months) * c£25.00 to £28.00 per hour (via Umbrella) * Hybrid-Working (x3 days in Uxbridge, x2 days Remote Working) The Opportunity: You will be working as part of team providing First Line Employee...

  • EMEA HR Advisor

    3 weeks ago

    Uxbridge, United Kingdom ISR RECRUITMENT LIMITED Full time

    HR Advisor (EMEA) – First Line Internal Employee Support * Fluent in a 2nd European Language (French, Spanish, Italian or German) * Contract (6 months) * c£25.00 to £28.00 per hour (via Umbrella) * Hybrid-Working (x3 days in Uxbridge, x2 days Remote Working)The Opportunity:You will be working as part of team providing First Line Employee Support to...