Lettings Officer

2 weeks ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Lettings Officer - Homeownership Services**
**Reference no: Southwark 5225683**
**Pay rate: £16.36 per hour PAYE**
**Role Length: This opening assignment is for 3 months**
**Office/site based role** A Lettings Officer is required to navigate the council’s waiting list and contact customers to offer viewings. To maximise lettings of over 7000 garages, underground car parks and other parking schemes. To carry out the lettings process, arrange and attend viewings, sell garages to the customer and deal with individual and communal repairs in and around the garages in the area. Key responsibilities:

- Contribute to the management of Home Ownership Services reporting to the Garages Services Manager on all matters relating to the management of garages and other non-residential properties (including barrow stores) the identification of disused garage areas, the letting of garages, parking areas and barrow stores and the management of voids and waiting lists.
- Represent Homeownership Services at public meetings, working groups Tenants and Home Owners Councils and other resident forums, presenting prepared reports and presentations and answering questions.
- Ensure that all garages, barrow stores and other parking schemes are properly managed and let with minimum void periods and within target. To ensure that processes to minimise void periods and new lettings are properly managed. To inspect new voids including barrow stores and liaise with the Repairs and Contracts Officer to ensure that any necessary repairs are carried out in a minimum period of time in order to re-let within target.
- Ensure that garages, barrow stores and parking areas are fit for purpose in order to maximise income from licences. Including regular communal inspections to identify areas of disrepair, anti-social behaviour or other issues which may prohibit lettings. Including regular site visits and quarterly joint visits with the Repairs and Contracts Officer.
- Ensure in partnership with the Repairs and Contracts Officer, Resident Services Officers, parking enforcement team or ASB team as appropriate that repairs or other issued are dealt with appropriately and in a timely way. Taking ownership of your patch and the overall portfolio to see issues through to their resolution.
- use enforcement procedures to ensure that garage and other non-residential occupants are complying with the terms of their license agreements. To be responsible for regular inspections and investigations as necessary, and to manage breaches of the non-residential license agreements including the preparation for any necessary legal action. To arrange ad-hoc checks of the garage occupants to ensure full compliance with the license and that the correct named licensee is in use of the unit. To develop community links to enable such procedures.
- Work with the Garages Services Manager to improve the customers experience through the on-line portal, encouraging and implementing modern ways of working. To be responsible for assisting customers with on-line access to their accounts, giving advice and amending their profile/set up where necessary to facilitate access.
- Be the first point of face to face contact with new applicants for non-residential units. To effectively communicate the offer of a non-residential unit, managing the sign-up process ensuring that all relevant and accurate detail and documentation is provided and stringently verified to ensure that there is no fraudulent activity. To provide correct payment information (prioritising direct debit) to ensure and maximise income.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Experience**:

- Experience of letting non-residential units including garages and barrow stores and experience of managing parking schemes in both the public and private sectors.
- Experience of assessing stock condition and identifying repairs.
- Experience of resolving problems with void turnarounds and lettings of non-residential units.
- Experience of finding positive solutions to meet customer needs, actively seeking alternative ways to solve problems.
- Experience of maintaining accurate records for management information reporting.
- Experience of drafting non-residential leases and non-residential tenancy agreements and enforcing the terms and conditions.
- Experience in a customer facing role, ideally in a social housing field and or commercial property management.
- Experience of working in a performance management environment and meeting of personal and team performance targets.
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.

**Knowledge**:

- Understanding of and commitment to equal opportunities and anti-discriminatory practises and the Council’s health & safety, fire safety and tobacco policies.
- K

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