Housing Liaison Officer/admin

2 months ago

London, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Haringey RQ1175520**

**A DBS disclosure is listed as a requirement for this role; however, the level of disclosure has not been specified by the client.**

**Key Responsibilities**:

- Be responsible for a range of tenancy management duties and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighbourhoods are clean and safe and resident satisfaction is high.
- Support the Tenancy Team in completing tenancy audits, vulnerability checks and Person-centred Fire Risk Assessments, ensuring our service is shaped to meet the needs of our vulnerable tenants, we identify any cases of fraud and our information on those living in our homes is correct.
- Take part in the organisation’s response to emergencies, helping to co-ordinate actions and providing support to residents.
- Respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police and other agencies. To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Neighbourhood Housing Officer.
- Support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and welcome visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement.
- Give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate.
- Ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Tenancy Caseworker where appropriate.
- Carry out tenancy checks, referring possible issues for further investigation. Serve Notice to Quit or Notice of Seeking
- Possession/Notice of Possession Proceedings and investigate reports of unauthorised occupation, working the tenancy fraud officer to ensure appropriate action is taken.
- Undertake visits to tenants and their representatives as and when necessary. This will include both routine visits and ad hoc visits in response to specific issues such as arrears, anti-social behaviour, rehousing need or vulnerability; and following visits to agree and implement a plan of action to address concerns and issues arising from visits, including liaison with other teams and agencies to ensure required services are provided and cases are resolved.
- Carry out regular visits to vulnerable residents, act on and identify cases of vulnerability devising a plan of action and co-ordinating with other agencies to ensure that needs are addressed.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

**Qualifications**:

- Good standard of general education.

**Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Working with the general public, preferably in a service delivery setting.
- Communicate effectively with the public and members of staff at all levels and from diverse backgrounds.
- Knowledge and awareness of safeguarding issues
- Previous experience in a housing organisation or similar environment

**Skills & Abilities**:

- Ability to effectively organise and prioritise own workload.
- Ability to work as part of a team and work with others to ensure projects and tasks are completed on time.
- Ability to use own initiative and to work under pressure.
- Ability to prioritise own workload with a high standard of organisational skills
- Able to write clear and concise letters and reports
- Able to collect and present data clearly.
- Sympathetic approach to the needs of customers and ensuring they receive a high standard of customer care.
- Ability to use IT software packages, including Microsoft word, Excel and PowerPoint.

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