Customer Service Executive
6 days ago
We are a well known and well established National brand with recognised sites across the UK assisting both domestic and commercial customers and due to our continued success, we are seeking a Customer Service Executive based at our Head Office in Bagshotto deal with customer enquiries and queries from new and existing customers at our modern and professional Head office site.
You will work as part of our fun, friendly and close-knit existing team. Based within our modern Head Office in Bagshot, you will be providing support to our customers and stores across the UK.
This is not a call centre job While we have grown rapidly over the last 20 years, we still have a family feel and great people who deliver exceptional customer experience.
This is a full time role and we can provide you with full training from the start, you will be fully supported in your career. In return, we offer a competitive salary of £21300 plus bonus paid quarterly up to 25% of salary which could take your annual salaryto £26.5k plus pension, sharesave scheme, free parking, 20 days holidays plus bank holidays and other excellent company benefits.
The main duties will be:
Supports existing customers through their storage journey and exceeds their expectations at every opportunity.
Maintains a positive, friendly and flexible approach, demonstrating commitment and initiative and supporting others to achieve the same.
Acts on feedback, implementing change to improve performance, whilst seeking opportunities to develop.
Supports colleagues to achieve team goals, shows a genuine interest in others and takes time to have fun and celebrate success.
Demonstrates excellent telephone skills through building rapport and showing empathy and understanding of the customer’s circumstances.
Maintains an up to date knowledge of current policies and procedures, ensuring a knowledgeable service is offered at all times.
Completes customer contact notes promptly and accurately.
You should have competent PC Skills, specifically with MS Office (Excel and Word) E-mail and the internet. You will be enthusiastic and upbeat, with a friendly approach and a willingness to learn. The ability to stay calm under pressure and demonstrate a ‘cando’ attitude, are a must.
Please submit your CV asap for immediate consideration.
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