Customer Service Assistant

5 days ago


South Yorkshire, United Kingdom Clemence Rogers Recruitment Full time

**Customer Service Advisor
- Doncaster - £21k**

Clemence Rogers are recruiting for a Customer Service Advisor to join a prestigious, long established Group at their site in Doncaster. This is a great opportunity to join a thriving business whose principles are based on manufacturing the highest qualityof products.Reporting to the Customer Services Manager, you will be responsible for processing customer orders, logging incoming call activity and building great relationships with your customers.Working Hours - Monday to Friday 8:30-5:00 or 9:00-5:30office hours.

**Benefits : £21,000 salary, company pension scheme, gym discount, life insurance x 4, occupational health team, employee assistance program, free parking.**

**As the Customer Service Advisor,you will be responsible for**:

- Responding to all forms of communication from customers, agents and internal staff
- Recording details of any calls from customers
- Liaising with internal staff in Purchasing where further assistance is needed by the customer
- Ensuring customer expectations are exceeded
- Keeping in contact with field-based teams and daily communication with transport and distribution team
- Updating the customer on a regular basis ensuring where possible deliveries go out on time
- Processing orders for customers on internal systems

**As the Customer Service Advisor, you will have the following**:

- Applicants must have experience in a customer focused role
- Possess good planning, organisational, problem solving and admin skills
- Previous experience in order processing desirable
- Enjoy working in a team environment and to deadlines
- Knowledge of Microsoft Word, Outlook and Excel



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