Colleague Relations Advisor

2 weeks ago


Portsmouth, United Kingdom Southern Coop Full time

Do you want to be part of a community and grow a career? At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that’s the beauty of a co-operative.

We have an exciting opportunity for a Colleague Relations Advisor to join our team, specifically to provide support around Absence Management. In this role, you'll provide expert advice that encourages and enables line managers across Southern Co-op to take accountability to resolve all absence related cases in line with employment legislation and our own Society policy.

**KEY ACCOUNTABILITIES**
- Manage all Long Term Sick (LTS) cases within our Case Management, ensuring all details are accurately recorded against each individual case. Prepare and issue appropriate correspondence to colleagues including meeting outcomes.
- Provide pragmatic and timely advice, remotely, to line managers on LTS and other absence cases to enable them to progress cases to a satisfactory conclusion within a reasonable timescale.
- Coach and influence line managers to ensure the right outcome is achieved in each absence case. Monitor and feedback LTS trends and targets to the HR Services Manager. Make recommendations to further improve Southern Co-op approach to managing all absence cases
- Embed and monitor an escalation process to flag high risk/high profile cases.
- To participate in the provision of formal training to Operational colleagues to improve capability in managing absences cases.
- Manage Occupational Health referrals for both LTS and sporadic absence (SA); provide timely support and expert advice to the Colleague Relations Team on managing SA cases.
- Manage the relationship with the third party or Occupational Health provider including management of contract, budget and invoicing.

**KEY EXPERIENCE, KNOWLEDGE, AND SKILLS**
- CIPD qualification (or studying), with experience as a HR generalist in a high volume, fast pace, multi-site organisation. Ideally within retail/hospitality industry or similar
- Confident managing a high volume and complex workload.
- Confident communicator
- Coaching & influencing skills.
- Problem solving
- Planning & prioritising
- Team working

If you’re passionate about Colleague Relations, and have a background in a fast-paced environment then we would love to hear from you. In return, we will offer a competitive salary and benefits package, as well as the opportunity to develop your skills and grow your career.


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