Service Advisor

2 weeks ago

Portsmouth, United Kingdom Perfect Placement Automotive Recruitment Full time

**Service Advisor**
- Basic Salary Range £23,000 - £28,000 - Dependent on Experience
- Mon - Fri, 08:00 - 18:00, 1 in 3 Saturdays, 08:00 - 12:00
- Franchised Commercial Vehicle Dealership
- Portsmouth, Hampshire.

Commercial Service Advisor required for our clients Vehicle Dealership in Portsmouth

Our Client, a commercial Vehicle Main Dealer with over 30 years of trading, is seeking an Experienced Service Advisor for their Portsmouth Branch.

Our client deals with a number of Haulage Businesses and Commercials enterprises, ensuring them whether they are purchasing a vehicle, or maintaining a commercial vehicle, they are providing both individual customers and large multinational companies an excellent service.

Customer service is at the heart of everything they do and how they stand out from the competition. For you to stand out from the crowd you need to be a self-starter, motivated, and an excellent communicator.

**What’s in it for you as a Service Advisor?**
- A Competitive Basic Salary - £23,000 - £28,000 - Dependent on Experience
- KPI Based Bonus Structure
- A supportive Management Structure
- Full Systems & Process Training
- Competitive Holiday Allowance
- Regular Performance Reviews with Opportunity for Salary Upgrades
- Company Pension Scheme
- Future Development Opportunities with a Large Group.

**Duties of a Service Advisor with our client**:

- Meeting and greeting customers
- Answer and direct all incoming telephone calls in a polite and professional manner and within a maximum of three rings
- Processing and checking retail invoice costing, including texting of jobs to invoice standard
- Raising T Cards for all bookings taken and creating job cards
- Obtain booking references and start up and final order numbers upon receipt of a vehicle and updating our customer portals
- Plan forward capacity of workshop by liaising with Workshop Controller on the availability of labour, work in progress, internal work etc.
- Ensure all keys are passed through the reception area are correctly tagged with the vehicle registration
- Monitor, log and control the use of the courtesy vans/company vehicles. Request and maintain insurance paperwork relating to those customers who use courtesy vehicles.
- Ensure Customer vehicles are checked in and recorded for damage in line with documented procedures
- Raising customer’s invoices and ensuring the correct efficiencies are maintained
- Dealing with all incoming enquiries reference customer job updates and call handling as many as possible
- Promote robust business practices and robust customer relationships, being proactive to not only retain but develop customer base.

**What our Client expects of their Service Advisor**:

- Competency in numeracy, literacy and IT
- Excellent organisational skills, and work well under pressure
- Knowledge of the motor trade
- Experience within a Commercial Vehicle Dealership is Ideal but not essential
- Excellent customer service skills
- Good team player
- Full UK driving licence (preferred).

This Service Advisor vacancy is based in Portsmouth and our Client is ideally looking for motor trade experienced applicants.

We will not send your CV to a job until we have spoken to you so it is imperative that you provide a daytime contact number preferably your mobile number.

If this Service Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Portsmouth please contact Martin Bane at Perfect Placement UK Ltd.

Perfect Placement are the UK's Leading Motor Trade Recruitment Consultancy, and Automotive Jobs are our speciality. If you are looking to improve your Auto Industry Career, get in touch with our Team today. We have a wide range of Jobs from Vehicle Technician to Parts Advisors to Dealer Principals.

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