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Apprentice Service Advisor

4 months ago

Conwy, United Kingdom Sytner Group Full time

**About the role**

North Wales Audi has an exciting opportunity available for an Apprentice Customer Service Advisor to join their talented team.

As a Sytner Customer Service Advisor, no two days are the same and the role will include.
- Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration; Completing relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Teamwork; Liaising with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Upselling; Promoting the sale of accessories and service plans

Your apprenticeship training will take place over a 3-year period and will compromise of classroom and workshop based learning, this includes off-the-job training at the Audi Academy. You will also receive the support from a mentor who will oversee the work-based learning programme.

Sytner work a variety of flexible patterns, which can typically include on occasion a Saturday, to ensure we provide our customers with the highest possible levels of service.

**About You**

If you have a keen interest and enthusiasm for automotive vehicles and the automotive industry as a whole then we would like to hear from you.

No experience is needed for this role; however we are looking for someone who has a positive attitude and work ethic with a willingness to learn. Ideally you will have the ability to work effectively as part of a team as well as having the capability to follow instructions and work individually.

English
Maths

**Why Sytner?**

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process, please **click here**.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.