Team Leader

7 months ago

Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

We are looking for an enthusiastic, well-motivated individual to join the leadership team of our Phlebotomy service at Bradford Teaching Hospitals NHS Foundation Trust. The team work across Trust sites, mainly at Bradford Royal Infirmary, St Luke’s Hospital, and the Community Diagnostic Centre (Eccleshill).

You will be responsible for providing a high-quality Phlebotomy service that offers the best possible standards of patient care to Phlebotomy patients.

The job holder will oversee, co-ordinate, and lead a high quality, comprehensive and efficient Phlebotomy service that offers the best possible standards of patient care to patients.

The post holder will require outstanding leadership, and support the adherence of key policies, procedures and guidelines. The post holder will represent the department, and will support the wider Corporate Operations leadership team.

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
We value people

We are one team

We care

We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Management & Leadership

Provide supervision, co-ordination, and leadership of the Phlebotomy Team

Ensure the team carry out assigned activities in line with required performance levels, and in accordance with SOP’s, policies and procedures, job descriptions, and Service Level Agreements

Ensure the team receive full training and support to carry out the role effectively

Ensure the correct professional behaviours are demonstrated and developed within all team members

Support the delivery of training to ensure cross-cover across the department where appropriate, and with other teams within Corporate Operations (with a focus on a specific team to ensure there is adequate cover in place to prevent any gaps in service provision

Undertake the appraisals of all directly reporting staff, ensuring the completion of mandatory training, induction and departmental training, competency and skills assessment, and performance development for staff within the team.

To ensure a full and effective onboarding and local induction process is in place and followed, to support new colleagues

Lead by example in developing a professional set of behaviours to deliver an enhanced service, fostering a professional approach and a culture of quality

To take an active role in the HR management of the team and be the first line of contact as a team leader.

To manage your own workload and report any issues or concerns to your direct line manager.

Provide full supervision, line management, appraisals, guidance, and coaching to all members of the team.

Ensure that all staff within teams are tasked appropriately, and have the opportunity to develop and progress.

To manage all sickness and absence within the team, supporting our team members, and acting in line with the relevant HR policies and procedures

To ensure all rota’s and electronic rosters are completed well in advance and shared, ensuring that there is full and sufficient cover within all teams in the Service

To support the recruitment and selection of new colleagues

Provide guidance and training to new and existing staff, and undertake staff appraisal in line with the Trust appraisal process.

To chair regular team meetings in order to develop the team, share best practice, and foster a culture of teamwork

To provide cross cover for other positions within the CSU, and within the Trust, where appropriate and undertake other duties commensurate with banding.

Service Delivery & Performance Management

Provide day to day co-ordination of the team to ensure there is full continuity of service and any gaps are mitigated

The job holder will be need to be flexible and as and when required, be able to work weekdays, weekends, and bank holidays to assist in covering the service.

To actively work to deliver the KPIs of the service

To work as an active member of the team to support the delivery of these KPIs and Targets, carrying out the role of the team members as/when required.

To be able to respond to urgent and immediate demands and to redirect the workload of the team to accommodate urgent requests.

To escalate any issues or concerns relating to performance or targets

To ensure the timely submission of Performance Reporting, as directed by the Service Manager

Co-ordinate comprehensive and efficient services, meeting the needs of patients, clinicians, internal colleagues, and outside agencies.

To deliver on the Trust and National operating standards and procedures.

To allocate workloads to the team members ensuring all work requests are acted upon and monitored to enable statutory or internally dictated timescales to be delivered

Escalate any issues which compromise delivery of the required workloads

To provide general advice or information to patients, relatives and staff

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