Customer Service

3 weeks ago

Romford, United Kingdom Gallagher Full time

**Customer Service - SME INSURANCE (TEAM) - Salary from £21,500, Romford**

**Things you need to know**:

- These are full time, permanent roles
- We are based in Romford with easy access from bus links, we are located a 5-minute walk from the train station. No on-site car parking, adjacent car parking is £60/month.
- 37.5 hours per week. Our hours are Monday to Friday, between 8:30am - 7:00pm.
Saturday shift once every 3 weeks, 9am - 5pm.
Sunday shift once every 4 weeks, 10am - 4pm.
- The starting salary is £21,500 with commission & bonus opportunities of £3,000 to £8,000.
- We have a 5 week structured training programme and a dedicated training team to ensure you have all the support you need to be successful. New colleagues are supported on the phones from their 4th week with us.

**A bit about the job**:
In this role you will be helping a variety of small to medium size businesses find insurance policies that meet their needs. You will speak to new and existing customers who have made an appointment to discuss their insurance (there is no cold calling) and use your communication skills to build a rapport, gather the right information to understand their needs and help them find the right insurance policy, supporting them and providing excellent customer service along the way.

You might need to balance multiple tasks at the same time, utilise a range of systems and will work in a dynamic, friendly, agile team. Please click on the video link to find out how our colleagues describe life our Romford Branch.

**Skills and experience we’re looking for**:

- Previous call centre experience is not necessary. We provide full training which covers everything from our product range to our phone system.
- Experience in a previous customer facing role is desirable, such as within retail, hospitality, care, education, or sales
- You will enjoy speaking to people and will use your outstanding communication skills to speak openly and expertly on the phone to customers. You will be able to build strong rapport and take a genuine interest in their needs

**What you’ll get for this role**:

- Annual salary of £21,500 with commission & bonus opportunities of £3,000 to £8,000.
- Benefits include 25 days holiday, pension, and life insurance
- Training opportunities
- Progression opportunities (all current team leaders have been hired from within)

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

If this sounds like somewhere you’d like to join, we’d love to hear from you.

**Salary**: £21,500.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Romford, RM1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Insurance: 1 year (required)

Work Location: One location

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