Lead User Researcher

4 weeks ago

London, United Kingdom Building Digital UK (BDUK) Full time

**Details**:
**Reference number**:

- 338409**Salary**:

- £52,320 - £62,495- Band 7 : National £52,320 - £58,920 or London £55,805 - £62,495.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7- A**Contract type**:

- Permanent**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Belfast, Cardiff, Darlington, Edinburgh, London, ManchesterAbout the job

**Job summary**:
This is a fantastic opportunity for a dynamic individual to be part of the User Centred Design (UCD) team as a part of the DDaT (Digital, Data and Technology) function within BDUK (Building Digital UK) that supports the government’s national full fibre rollout ambitions, with BDUK intervening in the least commercially viable areas of the country.

As a Lead User Researcher you will:

- Own and lead on a number of projects and initiatives
- Play a key role in developing the UCD team
- Work with a wide range of stakeholders from other teams within DDaT and BDUK to other government departments, citizens, local authorities and broadband suppliers.

The post holder will be given the opportunity to progress their career in the UCD field via a range of mechanisms from challenging and diverse projects to the chance to play an integral part in building and leading a team, ultimately leading to gaining a unique range of career development skills whilst supporting the delivery of one of government’s most high profile programmes.

**Job description**:

- Own and lead on Discovery projects for the UCD team
- Own and lead on research projects throughout BDUK
- Play a key role in developing the ways of working and processes for the UCD team
- Engage and optimise existing processes with other BDUK teams
- Support the Head of User Research
- Lead and develop other members of the UCD team
- Develop team documentation and guidance
- Be a key point of contact for interacting with the rest of the organisation
- Build strong professional relationships throughout BDUK
- Advocate for user centred design and the DDaT function throughout the organisation

**Person specification**:

- Proactively engage with BDUK to understand the organisational goals and challenges
- Understand and demonstrate experience in a range of user-centred practices
- Effectively include all kinds of users in appropriate research activities
- Align research activities across the UCD team and the organisation to inform and drive high value research for BDUK projects
- Play a key role to lead a community of practice to help BDUK continually assure, improve and innovate their user research
- Proactively support the UCD team to adopt a wide range of analysis and synthesis techniques, and to continually assure, improve and innovate their practices to generate clear and valuable findings
- Proactively advocate inclusive practices and help BDUK to design and deliver accessible services that work for all users
- Support BDUK to adopt a wide range of user research methods
- Proactively support BDUK to understand the ways that digital technology is changing user behaviour, and the challenges and opportunities for the design and delivery of government services
- Proactively support BDUK to understand the diversity of users of government services
- Proactively support BDUK to adopt user-centred practices
- Advocate user research, and engage sceptical colleagues and stakeholders in BDUK

In addition to the role criteria outlined previously, other desirable qualities are described below:
**Desirable criteria**
- Experience working in government or public sector organisations
- Experience of leading on large scale and complex projects
- In depth knowledge of the digital market
- In depth knowledge of up and coming technological trends
- Strong technical digital skills

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Changing and Improving
- Making Effective Decisions

**Benefits**:

- Alongside your salary of £52,320, Building Digital UK (BDUK) contributes £14,126 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.Please submit your CV and supporting statement (maximum 750 words) by **23:55 **on** 15th February 2024** **via the CS Jobs portal.

Your** **CV** **should set out your career history, with key responsibilities and achievements.

**F

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