IT Site Engineer
2 weeks ago
The leading global integrated security company specialising in the provision of security products, services and solutions is looking for an IT Site Engineer in Tewkesbury. The group is active in more than 110 countries, and is the largest employer quotedon the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.
**As IT Site Engineer, your responsibilities will include**:
- Supporting and maintaining hardware, including local networks, software and fault logs, interfacing with Server Engineers in respect of the WAN and Server infrastructure.
- Working with the IT Service Desk, acting as 1st, 2nd, or 3rd line support, diagnose breakdowns /faults and take corrective and remedial action.
- Sustaining ICT Services, owning issues to resolution and ensuring a clear hand-off to another issue owner.
- Advising, agreeing, and implementing the distribution, use and best practice of software across available hardware to optimise end user efficiency.
- Guiding and coaching end users to optimise desktop and software.
- Checking end users’ compliance with IT policies, with particular reference to the security policy.
- Ensuring full asset management, incident logging and updates, service request capture and other ITIL related activities for allocated sites.
- Ensuring compliance of all statutory requirements relating to ICT, including software licenses.
**We are looking for an IT Site Engineer who has the following skills and experiences**:
You’ll already have experience in delivering IT support to a range of suppliers at all levels. You’ll have advanced knowledge of Windows operating systems, Microsoft Office software& Google support. You will also:
- Be proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues on both Windows and Apple products.
- Have excellent communication and customer service skills.
- Have a flexible approach to travel throughout South Yorkshire and surrounding area.
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