Sales Administrator Kmh/yw/569

2 weeks ago


Leeds, United Kingdom Keepmoat Homes Full time

Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.

Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.

For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.

**Job description**:
**Main purpose of the role**:

- The main purpose of the role is to provide admin support to the designated HSE on site
- To understand, implement and adhere to SHEQ policy and strategy.

**Key Accountabilities**:
**External**:

- Estate Agents -monitoring web sites, issuing price lists etc
- New Build Competitors
- Solicitors -couriering documents if required, sales chasing
- Financial Advisors, couriering documents if required, sales chasing
- Cleaning Contractors, keeping a record of cleans, gardeners -issuing back to Sales Managers

**Internal**:

- Sales Manager
- Senior/Home Sales Executives
- Legal Administrator
- Customer Care
- Site Management

**Customer Contract**
- Receive telephone enquiries from potential customers and provide appropriate sales information to encourage them to visit site via appointment with resident HSE
- Maintain contact with potential customers through regular updates of promotions etc
- Maintain regular contact with existing customers on all aspects of build, sales and progression - inform estate agents

**Sales**
- Organise and progress Contours Extras on each plot (this to be done at each build stage)
- Deal with banks, building societies, solicitors and estate agents in a confident and professional manner in order to progress each sale to exchange of contracts in 6 weeks and then through to legal completion
- Check Contours
- Be aware of CML inspection dates

**Presentation**
- Organise the maintenance, cleanliness and presentation of the Sales Information Centre, Show Home and Landscaping to the highest standard
- Ensure signage, including directional signs, is placed and maintained correctly
- Ensure cleanliness of completed plots
- Carry out routine ‘snagging’ of the Show Home to identify defects and organise appropriate remedial works
- Ensure that personal presentation is professional and of the highest standard, including correct uniform to reflect the desired corporate image
- Endeavour to work in line with Centre of Excellence guidelines

**Research**
- Carry out market research covering a 10-mile radius of the site regarding new build and second-hand market competition; e.g. pricing structure, incentives, specifications, product types, sales availability and sales completions and provide monthly reports.

**Reportage and Administration**
- Update and maintain customer records on COINS, following up and chasing outstanding information as necessary
- Maintain stocks of stationary and office supplies, ensuring items put away following delivery
- If needing to leave the site during Sales Office hours, then ensure that permission is granted from the Sales Manager

**Customer Contract**
- To provide support to the HSE with customers including assisting with visitors around the Sales complex and providing information on product prices, specifications, availability and local amenities etc
- To receive telephone enquiries from potential customers and provide appropriate sales information to encourage them to visit site

**Sales**
- To support sales team with necessary paperwork including reservations, customer journey, administration forms etc.
- To support the sales team in organising client orders/extra on each plot.
- To be aware of CML inspections dates and prepare paperwork.

**Presentation**
- **Research** Ensure Show home is open accordingly.
- To ensure cleanliness and presentation of the Sales Information Centre, Show Home and Landscaping to the highest standard
- Ensure signage, including directional signs, is placed and maintained correctly
- Ensure that personal presentation is professional and of the highest standard, including correct uniform to reflect the desired corporate image
- Endeavour to work in line with Centre of Excellence guidelines
- To assist the HSE in carrying out market research covering a 10 mile radius of the site regarding new build and second hand market competition; e.g. pricing structure, incentives, specifications, product types, sales availability and sales completions and provide monthly reports.

**Reportage and Administration**
- Update and maintain customer records on COINS, following up and chasing outs



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