3rd Line Support Technician

3 days ago


Camberley, United Kingdom Jago Consultants Ltd Full time

3rd Line Support Technician Required. Our client is an outsourced IT management company based in Fleet with clients all over the UK. They supply all aspects of IT services from VOIP, internet and servers. These services span across on premise servers topublic and private cloud.This position will start of remote, then will be re-locating to the office in Camberley.

**Position Overview**
- Inspiring the team via mentoring, consultancy and execution.
- Focusing on service impacting issues while maintaining client happiness.
- Taking on issues that usually take longer for other teams
- Refining the process by being a source of training on ad-hoc issues
- To diagnose, log, action and follow through to resolution all faults and requests
- To adhere and contribute to the company s quality system and processes
- Maintaining documentation
- Attend site visits when required

Position Requirements- Knowledge using networking, VOIP & virtualisation
- Network configuration Knowledge
- Virtualisation environment in Hyper-V
- Knowledge of Active directory, group policy, DHCP & DNS
- Innovative & Dependable
At-least 4+ years experience as a 3rd line support engineer
- Ambitious & Empathic

Position Remuneration
- Salary £40,000 - £45,000 (dependant on experience)
- Hours: Monday to Friday - 8am - 17:00pm / 9am - 18:00pm- 25 days holiday + bank holidays
- Healthcare & Pension Scheme
- Assistance with professional certifications



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