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The Cairn Visitor Experience Host

4 months ago

Grantown on Spey, United Kingdom Gordon and MacPhail Full time

We have an exciting opportunity for a Visitor Experience Host to join our Cairn Distillery. This role is to work as part of a highly motivated team to deliver a world class tour experience and outstanding levels of customer service to visitors, trade, press and guests of the company.

To assist and advise retail shopping experience for all visitors to complement and enhance their overall experience at The Cairn Visitor Centre.
- Knowledge or interest of the whisky industry is highly desirable.
- Previous tour hosting experience and knowledge on whisky production would be an advantage, however full training will be provided
- Experience in a customer facing role is essential
- Excellent interpersonal skills
- Pleasant telephone manner
- A willingness to go the extra mile to provide an excellent customer service.
- The ability to work well in a team and on your own.
- Good listening skills
- Experience of working in the tourism/Hospitality industry is desirable
- Excellent verbal communication and presentation skills
- Working knowledge of a foreign language would be beneficial.
- Basic IT Skills
- A first aid qualification would be beneficial.
- The ability to remain calm and efficient under pressure.
- Must be over the age of 18. (alcohol sales)

This is a permanent position - Full-Time 40hours a week.