Medical Secretary/patient Pathway Coordinator

3 months ago


Margate, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

We are looking for a motivated and hardworking Medical Secretary to join Diabetes and Endocrinology team in QEQM.

The role will be based at QEQM, working within the Diabetes and Endocrinology clinical and admin team.

Manage and monitor patients through their treatment pathway ensuring compliance to RTT, local waiting time Standards.

Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and all other departments, in line with Trust Values.

Action all enquiries, effectively, and respond and escalate where appropriate.

Manage clinical dictations on digital dictation or voice recognition systems and administer as required. Transcribe consultant admin.

Maintaining an effective filing system, including use of scanning systems.

**Attend relevant departmental meetings for example**: Team meetings,

Prioritise workload to meet demands of the service

Effective management of the patient pathway, including monitoring of diagnostics and booking follow up appointments, adhering to government standards. Escalate issues where necessary.

Scan investigation results, escalate any issues and highlight concerns that require urgent intervention.

Participate in ensuring that Health & Safety guidelines are adhered to.

Participate in Trust's quality improvement initiatives.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.

We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19. As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else. NHSEI has producedCOVID-19 vaccine communication materials.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information and opportunities.

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.



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