Guest Services Agent

7 months ago

London, United Kingdom Holiday Inn Kensington High Street Full time

**Guest Services Agent**

Holiday Inn London - Kensington High Street is one of Europe’s largest Holiday Inns, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers. The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300 delegates. Our Food & Beverage offering comprises of a spacious restaurant, Lounge Bar and Open Lobby café. Additionally, we offer a stunning private garden area plus a Health Club, Pool and Spa.

We are currently recruiting for a Guest Services Agent to join our friendly team. Reporting to the Guest Services Manager, you will be responsible for assisting with the smooth and efficient operation of the guest services function, always enabling the provision of hassle free and quality service to our guests.

**Key Duties and Responsibilities**:

- Welcome guests in a friendly, prompt and professional manner.
- Recognise IHG Rewards Club Members and also returning guests.
- Demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
- To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
- Prepares and checks for VIP’s arrivals.
- Assists with VIP’s arrivals and departures.
- Support Reception, and Concierge during busy periods.
- Answers guests inquires, manage complaints and attend to the needs of the guests with precision, speed and in a professional manner.
- To be fully conversant & capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
- To undertake any duties as directed by the Guest Services Manager.

**What we offer**:

- Competitive salary + incentives.
- Meals on duty.
- Company funded healthcare plan.
- Access to GP helpline, Virtual Doctor, and Legal advice helpline.
- Access to Perkbox.
- Uniform and dry cleaning.
- Employee discounts across IHG hotels.
- Career Progression to everybody who wants to grow and develop within the company or industry.
- The opportunity to be part of a fantastic team and working for a Brand defining Hotel.
- 28 Annual Holidays (included Bank Holiday).
- Pension Scheme.
- This hotel is independently owned and operated by Kensington Close Hotel Limited._

Salary £22,500 per annum + incentive scheme.

**Job Types**: Permanent, Full-time

**Salary**: £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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