Technical Business Analyst
3 days ago
**Technical Business Analyst**
**The Role**
As the Technical Business Analyst, you will have full responsibility for their service platforms and for one or more small projects.
**The Responsibilities**
- Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business
- Own the request management ticketing queues to the agreed process and procedures, completing the relevant due diligence before assigning to the relevant fulfilment team.
- Assess situations, issues and opportunities and escalate when appropriate.
- Establishes productive relationships and networks at an operational level to build and maintain customer relationships.
- Supports processes in line with Computacenter Information Security Policies.
**The Requirements**
- Experience of developing best practice processes and procedures for functional area.
- Some experience of a monitoring or Privileged access management system which underpins IT service Management
- Advanced academic background, preferably to good degree level or equivalent
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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