Customer Liaison Officer

2 weeks ago

Peterborough, United Kingdom Costain Full time

**Key Responsibilities**

This is reporting to the Peterborough Office but the role is Site Based for Norfolk.

To act as an ambassador for Cadent in front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our work. In representing Cadent, the CCR is there to
- Present a professional, personable and reassuring face to the business
- Communicate directly with customers to inform, advise and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them
- Support the operational teams in their communications with customers and others
- Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots
- Communicate directly with our customers on the door step while working collaboratively with the operational teams and Site managers

be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints
- Follow, complete and champion the CARE process at the start and end of each project, visiting all customer properties
- Comply with the requirements of the CARE app and ensure it is properly and honestly completed
- Coach operatives on the CARE process and CARE app
- Ensure each customer knows all relevant information relating to the project in hand
- Complete Priority Services Register requirements
- Identify customers who will require further assistance while work is ongoing and ensure there are structured handovers to the operational teams on site
- Attend regular planning meetings, working with the local area to effectively plan for door knocking
- Produce additional bespoke communications as and when required
- Review CSAT, complaint and enquiry statistics relating to their local area and teams, for knowledge sharing and performance improvement purposes
- Take on multiple task and ensure they are properly prioritised and balanced
- Ensure customers understand their rights with respect to the General Data Protection Regulations

**About You**
- Experience in a customer service role
- Conscientious with the tenacity and resolve to see things through
- Organised and punctual
- Articulate and good at explaining things
- Thorough, with good record keeping
- IT literate, including Microsoft Office - Intermediate Word, Excel, Outlook and internet/intranet capabilities
- Strong oral and written communication skills
- Knowledge / experience of working in the utilities industry is desirable
- Full, valid UK driving licence

**About Costain**

Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

We welcome all applicants regardless of age, race, faith, sexual orientation, gender identity, gender expression, socioeconomic background and physical or neurological disabilities.

We welcome you to ask about the flexibility you need for dynamic working. Such as, working part-time, remote working, or compressed hours. In return, we will explore what is possible.

To find out more about our Inclusion strategy, please visit our ED&I page:
**Right to Work & Security Checks**

Understandably given the nature of our business, everyone who is employed at Costain must undergo thorough referencing checks. We will need different information depending on the job we have offered you. For all roles, we'll carry out a criminal record check and we’ll ask to see evidence that you have the legal right to work in the UK.

For some of our roles, you may be required to obtain and maintain security clearance of at least Security Check level (or SC clearance). To satisfy the requirements, you will need to have been a legal UK resident for a minimum of 5 years and have successfully complete all stages of the vetting process.

**Closing date**

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

It is i

  • Customer Liaison Officer

    4 weeks ago

    Peterborough, United Kingdom M Group Services Full time

    Milestone Infrastructure are delivering a 15-year Term Maintenance Contract (TMC) contract with Peterborough City Council to carry out highways maintenance and improvement schemes within the City of Peterborough. The contract commenced in Sep 2013 and includes the delivery of individual projects between the values of £0.5m to £5m **Role Profile**: **Key...

  • Customer Liaison Officer

    3 weeks ago

    Peterborough, United Kingdom Accent Group Limited Full time

    **Who are Accent?** We own almost 20,000 houses across the North, East and South of the country and they are homes to over 35,000 of our customers. We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable -...

  • Customer Liaison Officer

    5 days ago

    Peterborough, United Kingdom Costain Full time

    Due to continued growth** **the position of **Customer Liaison Officer **has become available to join our **successful team **based in **the East of England.** Cadent is the UK’s largest Gas Distribution Company, operating 4 of the 8 UK Gas Distribution Networks (East of England, London, North West and West Midlands). Their service spans over 131,000...

  • Customer Liaison Officer

    2 weeks ago

    Peterborough, United Kingdom COSTAIN GROUP PLC Full time

    Due to continued growththe position of **Customer Liaison Officer **has become available to join our **successful team **based in **the East of England.** Cadent is the UK's largest Gas Distribution Company, operating 4 of the 8 UK Gas Distribution Networks (East of England, London, North West and West Midlands). Their service spans over 131,000 kilometres...

  • Customer Liaison Officer

    3 weeks ago

    Peterborough, United Kingdom COSTAIN GROUP PLC Full time

    Due to project growth the position of **Customer Liaison Officer **has become available to join our **Cadent Project **based in the **Hitchin Office** Cadent is the UK's largest Gas Distribution Company, operating 4 of the 8 UK Gas Distribution Networks (East of England, London, Northwest and West Midlands). Their service spans over 131,000 kilometres of...

  • Resident Liaison Officer

    1 month ago

    Peterborough, United Kingdom ARC Group Full time

    Vacancy Summary Job Title: Resident Liaison Officer Job Type: Permanent                        Location: Peterborough Start Date: ASAP Salary: £27,000 Company & Project: Main Contractor and specialises in the following capacities: all forms of Roofing, External and Internal Refurbishment and Response Maintenance and has...

  • Resident Liaison Officer

    3 weeks ago

    Peterborough, United Kingdom ARC Group Full time

    Vacancy Summary Job Title: Resident Liaison Officer Job Type: Permanent                        Location: Peterborough Start Date: ASAP Salary: £27,000 Company & Project: Main Contractor and specialises in the following capacities: all forms of Roofing, External and Internal Refurbishment and Response Maintenance and has...

  • Customer Liaison Officer

    2 weeks ago

    Peterborough, United Kingdom Costain Full time

    Due to continued growth the position of **Customer Liaison Officer** has become available to join our established team based in** Peterborough** Cadent is the UK’s largest Gas Distribution Company, operating 4 of the 8 UK Gas Distribution Networks (East of England, London, North West and West Midlands). Their service spans over 131,000 kilometres of pipes...

  • Customer Liaison Officer

    4 days ago

    Peterborough, United Kingdom Costain Full time

    Due to continued growth the position of **Customer Liaison Officer** has become available to join our established team based in** Peterborough** Cadent is the UK’s largest Gas Distribution Company, operating 4 of the 8 UK Gas Distribution Networks (East of England, London, North West and West Midlands). Their service spans over 131,000 kilometres of pipes...

  • Junior Customer Liaison Officer

    2 months ago

    Peterborough, United Kingdom DatabridgeMIS Ltd Full time

    Databridge provides a Management Information System (MIS) for Independent Specialist Providers across the UK, giving specialist schools and colleges the tools they need to efficiently handle their data on a day-to-day basis. As a Customer Liaison Officer, your role will be to assist our clients in implementing our product into their daily processes -...

  • Resident Liaison Officer

    1 month ago

    Peterborough, Cambridgeshire, United Kingdom ARC Group Full time

    Vacancy Summary Job Title:Resident Liaison Officer Job Type:Permanent Location:Peterborough Start Date:ASAP Salary:£27,000 Company & Project: Main Contractor and specialises in the following capacities: all forms of Roofing, External and Internal Refurbishment and Response Maintenance and has built up a sound reputation working for Registered Social...

  • Customer Liaison Officer

    3 weeks ago

    Peterborough, United Kingdom ACCENT housing Full time

    **Who are Accent?** We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent...

  • Agricultural Liaison Officer

    2 months ago

    Peterborough, United Kingdom Costain Full time

    We are recruiting for an **Agricultural Liaison Officer** (ALO) to work on our Strategic Pipeline Alliance (SPA) Framework, based in Peterborough. **About the project** Anglian Water has created a new delivery enterprise - the Strategic Pipeline Alliance. “SPA” is creating hundreds of kilometres of new, interconnecting pipelines to help combat the...

  • Agricultural Liaison Officer

    2 days ago

    Peterborough, Peterborough, United Kingdom Costain Full time

    We are recruiting for an Agricultural Liaison Officer (ALO) to work on our Strategic Pipeline Alliance (SPA) Framework, based in Peterborough.About the projectAnglian Water has created a new delivery enterprise - the Strategic Pipeline Alliance. "SPA" is creating hundreds of kilometres of new, interconnecting pipelines to help combat the impact of climate...

  • Agricultural Liaison Officer

    3 weeks ago

    Peterborough, United Kingdom COSTAIN GROUP PLC Full time

    Due to continued growth within our **Environment, Sustainability and Social Value Team**, we are recruiting for an **Agricultural Liaison Officer (ALO)** to work on our Strategic Pipeline Alliance (SPA) Framework, based in **Peterborough** covering site locations between **Colchester & Bury St Edmunds**. **This role will be site based 5 days a week with the...

  • Agricultural Liaison Officer

    2 weeks ago

    Peterborough, United Kingdom COSTAIN GROUP PLC Full time

    We are recruiting for an **Agricultural Liaison Officer** (ALO) to work on our Strategic Pipeline Alliance (SPA) Framework, based in Peterborough. **About the project** Anglian Water has created a new delivery enterprise - the Strategic Pipeline Alliance. "SPA" is creating hundreds of kilometres of new, interconnecting pipelines to help combat the impact of...

  • Agricultural Liaison Officer

    4 weeks ago

    Peterborough, United Kingdom Farrans Construction Full time

    **Agricultural Liaison Officer** (Job Number: 00570) **What will you be doing as our new Agricultural Liaison Officer - South?** Our ALO’s will play a key role in the successful delivery of the Anglian Water Strategic Pipeline Alliance, reporting to the Site Agents and Construction Managers. They will be responsible for: Liaising with third party...

  • Agricultural Liaison Officer

    2 days ago

    Peterborough, Peterborough, United Kingdom COSTAIN GROUP PLC Full time

    We are recruiting for an Agricultural Liaison Officer (ALO) to work on our Strategic Pipeline Alliance (SPA) Framework, based in Peterborough.About the projectAnglian Water has created a new delivery enterprise - the Strategic Pipeline Alliance. "SPA" is creating hundreds of kilometres of new, interconnecting pipelines to help combat the impact of climate...

  • Agricultural Liaison Officer

    2 days ago

    Peterborough, Peterborough, United Kingdom COSTAIN GROUP PLC Full time

    Due to continued growth within our Environment, Sustainability and Social Value Team, we are recruiting for an Agricultural Liaison Officer (ALO) to work on our Strategic Pipeline Alliance (SPA) Framework, based in Peterborough covering site locations between Colchester & Bury St Edmunds.This role will be site based 5 days a week with the option for dynamic...

  • Contractor Liaison Officer

    2 months ago

    Peterborough, Cambridgeshire, United Kingdom ARC Group Full time

    Job Type:Permanent Start Date:ASAP Company & Project: Main Contractor and specialises in the following capacities: all forms of Roofing, External and Internal Refurbishment and Response Maintenance and has built up a sound reputation working for Registered Social Housing providers and Local Authorities giving personal, friendly, professional advice,...