Groups and Meetings Reservations Agent
7 months ago
We are currently seeking Groups and Meetings Reservation agents who will work within one of our major hotel contracts.
**Job Summary**:
As a Groups and Meetings Reservations Agent, you will play a pivotal role in ensuring a seamless and memorable experience for guests who plan group events and meetings at our client's hotels. Your exceptional attention to detail, excellent communication skills, and passion for providing outstanding customer service will be essential in managing reservations and coordinating group bookings efficiently.
**Responsibilities**:
- Handle inbound inquiries from clients, assisting them in planning group events and meetings at our client's hotels.
- Provide accurate and timely information regarding availability, rates, and special requests for group bookings.
- Assist clients in selecting suitable meeting spaces, accommodation options, and any additional services required.
- Collaborate with various internal departments, including sales, and operations, to ensure all aspects of group bookings are coordinated effectively.
- Process group reservations, ensuring accuracy in room allocations, rates, and billing details.
- Maintain and update reservation systems and databases with relevant information and notes.
- Monitor and manage room blocks, ensuring reservations are in line with contractual agreements.
- Assist in creating detailed event orders and distributing them to the appropriate hotel departments.
- Provide exceptional customer service to clients, promptly addressing any inquiries, changes, or concerns throughout the reservation process.
- Collaborate with the hotel sales team to identify opportunities for upselling and maximizing revenue from group bookings.
- Stay updated on hotel offerings, promotions, and special packages to provide accurate information to clients.
**Requirements**:
- Previous experience in reservations, event planning, or a similar role within the hospitality industry is preferred but not essential.
- Strong attention to detail and organizational skills to effectively manage multiple reservations and deadlines.
- Excellent verbal and written communication skills, with the ability to interact professionally with clients and colleagues at all levels.
- Proficiency in using reservation systems and software, with the ability to quickly adapt to new systems.
- A customer-centric mindset with a passion for delivering exceptional service experiences.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
**If you are a dedicated professional who is passionate about providing exceptional service and creating memorable experiences for guests, we would love to hear from you.**
**The Package**
In return we offer:
- Paid break
- Fun & professional place of work
- Fair wage & company bonus scheme
- Hero of the month - recognising those that go above & beyond
- Training & development
- Monthly incentives
- Healthcare cash back scheme*
- Exclusive employee discounts through hotelshopUK & Great Little Breaks*
- Parties & social events
- Giving back - a chance to get involved with the local community
*qualifying period applies
If you want to make a difference to people’s lives and a career where no two days are the same and are passionate about customer service, then you are who we are looking for.
**Office opening hours**:
Monday to Friday 09:00 to 18:00, Saturday 10:00 to 16:00. (Bank Holidays 10.00-4.00)
**Hours of work**:
40 hours per week over five days
**Flexibility**
Due to the nature of the business, a degree of flexibility is required, and the post holder may be required to perform certain tasks not specifically referred to above.
**Job Types**: Full-time, Permanent
**Salary**: £24,336.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Referral programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Droitwich: reliably commute or plan to relocate before starting work (required)
Work Location: In person
-
Groups and Meetings Reservations Agent
7 months ago
Droitwich, United Kingdom hotelshopUK LTD Full timeWe are currently seeking Groups and Meetings Reservation agents who will work within one of our major hotel contracts. **Job Summary**: As a Groups and Meetings Reservations Agent, you will play a pivotal role in ensuring a seamless and memorable experience for guests who plan group events and meetings at our client's hotels. Your exceptional attention to...
-
Groups & Meetings Reservation Agent
2 weeks ago
Droitwich, United Kingdom hotelshopUK LTD Full time**Summary of Role**:Working within a team for group and meetings reservations, you will be responsible for handling all meeting bookings from the initial enquiry through to contracts, confirmation & payment. We expect our meetings reservation agents to have a friendly warm personality and who is always looking to exceed customer expectations through...
-
Reservations Agent
7 months ago
Droitwich, United Kingdom Hotel and Travel Solutions Full time**Do you enjoy booking hotels and travel?** **Do you enjoy speaking with clients and venues?** **Do you enjoy keeping on top of your game with venue and industry knowledge?** **Do you have at least 1 years’ experience in dealing with customers?** **If so, then we would love to hear from you!** We are looking for Reservations Agents who want to listen...
-
Reservations Agent
7 months ago
Droitwich, United Kingdom Hotel and Travel Solutions Full time**UK RESIDENTS ONLY** **Do you enjoy booking hotels and travel?** **Do you enjoy speaking with clients and venues?** **Do you enjoy keeping on top of your game with venue and industry knowledge?** **Do you have at least 1 years’ experience in dealing with customers?** **If so, then we would love to hear from you!** We are looking for Reservations...
-
Reservations Agent
2 weeks ago
Droitwich, United Kingdom hotelshopUK LTD Full time**Job Purpose**: Our Reservations Agents will be expected to provide a 5-star sales operation, always looking to exceed customer expectations through exceptional customer service in order to deliver great guest experiences, whilst ensuring our company mission, vision and values are at the forefront of everything we do. As a Reservations Agent you will...
-
Meetings and Events Reservation Executive
1 week ago
Droitwich, United Kingdom Brook Street Full time**THE ROLE** I am currently recruiting for a Meetings and Events Reservation Executive for my client based in Tower Hill, Droitwich. They are a privately owned company which initially specialised in booking 2-5-star accommodation and short breaks throughout the UK forboth the leisure and corporate traveller, as well as offering call centre facilities to...
-
Customer Service Agent
7 months ago
Droitwich, United Kingdom hotelshopUK LTD Full time**About us**: Established in 1999, HotelshopUK is a privately owned company which specialises in booking 2-5 star accommodation and short breaks throughout the UK for both the leisure and corporate traveller as well as offering call centre facilities to hotels and other leisure related companies. Since 2012 the company has also offered emergency relocation...
-
Estate Agent
6 days ago
Droitwich, United Kingdom Fine and Country Full timeEstate Agent - Dealing with Luxury Homes Fine & Country Worcestershire - Droitwich Spa - £70,000 - £150,000 OTE Estate Agent - Dealing with Luxury Homes Fine & Country Worcestershire Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for a Partner Agent to work the premium housing market in...
-
Customer Service Agent
1 week ago
Droitwich, United Kingdom HotelshopUK Ltd Full timeOur Customer Service Agents will provide excellent service to our customers, agents and hotels, dealing with enquiries quickly and efficiently to maximise conversions into bookings throughout the Customer Service Tea. **Key Accountabilities / Activities / Duties** - Handle inbound and outbound calls with customers, agents and hotels. Deal with all enquiries...
-
Dementia Meeting Centre Assistant
2 weeks ago
Droitwich, United Kingdom Age UK Herefordshire and Worcestershire Full time**Meeting Centre Assistant** **Department**:Dementia Services **Responsible to**:Dementia Meeting Centre Team Leader **Hours**: 18 hrs a week: 6 hours on Wed, Thurs and Fri 9.45 - 3.45 **Basis**:Permanent **Base**: Droitwich Spa Meeting Centres **Hourly Rate**: £9.51 - A Basic DBS is required You will deliver an effective Meeting Centre programme for...
-
Meetings and Events Consultant
1 week ago
Droitwich, United Kingdom Hotel and Travel Solutions Full time**Do you enjoy sourcing venues for client conferences, meetings and events?** **Do you enjoy speaking with clients and venues?** **Do you enjoy keeping on top of your game with venue and industry knowledge?** **Do you have at least 1 years’ experience in dealing with meetings and events?** **If so, then we would love to hear from you!** We are looking...
-
Dementia Meeting Centre Assistant
7 months ago
Droitwich, United Kingdom Age UK Herefordshire and Worcestershire Full time**Department**:Dementia Services **Responsible to**:Dementia Team Leader **Hours**:12 hours a week. - Wednesday 9.45am - 3.45pm - Thursday 9.45am - 3.45pm **Basis**:Permanent **Location**:Droitwich Spa Football Club, King Georges Fields, Briar Mill, Droitwich Spa, WR9 0RZ **Hourly Rate**:£10.42 To deliver an effective Meeting Centre programme for...
-
Customer Service Administrator
1 week ago
Droitwich, United Kingdom Pertemps Redditch Commercial Full timeJob Title: Customer Service Administrator **Job Type**: Permanent, Full Time **Salary**: £20,500-23K Location: Droitwich Job Description for Customer Service Agent: Do you have interest in the travel and tourism sector? Can you provide an excellent Customer Service in a fast paced environment? A role has become available within the group and meetings...
-
Service Booking Agent
5 days ago
Droitwich, United Kingdom Listers Group Limited Full time**Job Introduction We are recruiting for a Service Booking Agent to join our Land Rover Dealership in Droitwich. The hours of work are Monday - Friday, between the hours of 08:00 - 18:00 as well as working Saturdays. **Role and Responsibilities** - Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs -...
-
Travel Sales Professional
4 days ago
Droitwich, United Kingdom Succeed Recruitment Full timeJob Description:We are seeking a highly motivated Senior Sales Consultant to join our team in Worcestershire. As a Senior Sales Consultant, you will be responsible for driving sales through direct and trade channels of our client's portfolio of products. You will have a natural passion for sales and exploring the UK, with market-leading destination knowledge...
-
Site Agent Water
3 months ago
Droitwich, United Kingdom CV-Library Full timeDue to recent major project awards our client is seeking an experienced Site Agent to join the non infrastructure team. This is long term work in and around the Worcester regions. You will be in charge of site operations, directing and organising site activities to ensure that the planned work is delivered safely and on time, ensuring performance meets...
-
Site Agent Water
2 weeks ago
Droitwich, United Kingdom Edge Careers Full timeDue to recent major project awards our client is seeking an experienced Site Agent to join the non infrastructure team. This is long term work in and around the Worcester regions. You will be in charge of site operations, directing and organising site activities to ensure that the planned work is delivered safely and on time, ensuring performance meets...
-
Site Agent Water
1 month ago
Droitwich, United Kingdom Edge Careers Full timeDue to recent major project awards our client is seeking an experienced Site Agent to join the non infrastructure team. This is long term work in and around the Worcester regions. You will be in charge of site operations, directing and organising site activities to ensure that the planned work is delivered safely and on time, ensuring performance meets...
-
Senior Travel Sales Consultant
1 week ago
Droitwich, United Kingdom Succeed Recruitment Full timeWe're looking for a Senior Sales Consultant for an award winning travel organisation based in Worcestershire, with a 5 star rating from over 14,000 reviews! The successful candidate will be responsible for driving sales, through direct and trade channels of our client's portfolio of products. You'll have a natural passion for sales and exploring...
-
Senior Travel Sales Consultant
1 week ago
Droitwich, United Kingdom CV-Library Full timeWe're looking for a Senior Sales Consultant for an award winning travel organisation based in Worcestershire, with a 5 star rating from over 14,000 reviews! The successful candidate will be responsible for driving sales, through direct and trade channels of our client's portfolio of products. You'll have a natural passion for sales and exploring...