Customer Service Advisor

3 weeks ago

Leicester, United Kingdom Project Student Full time

**About us**

Project Student is a relatively new management company in the PBSA industry.

With several national contracts our popularity is growing, and you have the opportunity to become part of an ever flourishing, exciting new team.

We are constantly striving to better our service to students and to our staff.

This is an exciting time for us, and we are looking for like-minded, enthusiastic people to join in our mission to better the PBSA model and to become the leaders of the Student Accommodation Industry.

With Bonus schemes, ample holiday allowance and a strong training and support scheme for staff, we look forward to welcoming you to our family.

**Administration**

You will be responsible for the day-to-day administration to aid the operations for all PBSA properties within our portfolio. This will include aspects of bookings, contracts, reporting, auditing, and finance. You will support the Sales and Marketing Manager as well as working alongside the larger team. If you have a passion to learn new skills and grow within the property industry, this is the role for you

**Customer Services**

You will be liaising with our residents every step of the student journey, from enquiries, viewings, sales, move in, inspections, complaints, check outs & rebooking, etc. Our students are incredibly important to us, and we believe in honesty, efficiency, and the ability to prioritise workload.

You will be monitoring inboxes and will be the first point of call for enquiries, complaints, and any issues. The student accommodation industry is never the same. Everyday you will encounter a new challenge - keeping a level head, diplomacy, conviction and honesty in your approach to customer service is essential.

**SKILLS**

IT/Administration

The role will be IT based, training on new software, spreadsheets, contracts etc will be provided. Competence, proficiency, and the ability to make changed to improve efficiency are desired. We know how important admin is, and we want you to make this role your own

Communication

Being a strong communicator with the ability to build rapport, think on your feet, and be honest with landlords, tenants, contractors, and the team is a necessity. Honesty and Setting Client, Customer and Colleague expectations is at the forefront of our business.

Must be confident in:

- Dealing with customer complaints.
- Microsoft Office.
- Familiarity with CRM systems is desirable but not essential.
- Using your initiative and taking ownership of your role.

**Salary**: £18,482.00-£19,632.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Leicester, Leicestershire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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