Tenancy Support Officer

5 months ago

Manchester, United Kingdom Your Housing Group Full time

Job Introduction
**So. What is this role exactly?**

This is an exciting opportunity for a Tenancy Support Officer to join our Tenancy Support Team.

At YHG our priorities are to keep people safe and be a great landlord and as a Tenancy Support Officer, you will have a key role to play in this. Working with new and existing YHG customers to provide support with their practical and personal challenges, you will deliver pro-active solutions to enable customers to sustain their tenancy.

You’ll provide one to one support, advice, and guidance to customers within Wigan and North Manchester over a wide range of support issues and manage referrals to specialist agencies.

**What will my working week look like?**

**You will be home based but work flexibly to support YHG customers in your area.**

**What will I be responsible for doing?**

First and foremost, you will.

Be working with new and existing YHG customers to provide support on issues that could be putting their tenancy at risk.

Manage your own caseload, and work in partnership with our customers, colleagues and external agencies and take a holistic approach.

One of the great things about this role is the positive impact you can have on customers lives and futures.

You will be skilled at building trusting professional relationships with customers and supporting them in developing the confidence and skills to manage their own tenancy.

You triage referrals and work closely with other colleagues across the business to make sure customers get the right support and services. You will ensure that case notes and other records are kept updated and collect and record key data to demonstrate the positive outcomes of your work. You will work collaboratively with your tenancy support colleagues, sharing good practice, ideas, contacts, and solutions.

**And what would make me stand out from the crowd?**

To be a successful as a Tenancy Support Officer, here at YHG, you will have.
- experience in providing one to one support to vulnerable customers in a social housing context.
- good knowledge of best practice in safeguarding adults and safeguarding children
- the ability to build good working relationships with partner agencies
- experience of developing support plans with customers and key internal / external stakeholders
- excellent communications skills

Ideally you will be a.

Passionate advocate for people who need support, helping people focus and build on the positives in their life.

Someone who is skilled at communicating and building trust and empathy with customers and works positively with colleagues and other professionals.

This role is really suited to someone who is resilient and persistent, finds creative ways to engage with customers, can work independently and manage their own caseload.

**And who are Your Housing Group?**

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29K properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

**That all sounds great, what’s in it for me?**

In return we offer £24,000 -£26,550 for a 35-hour week, and **25** days (pro-rata) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

To see more of our benefits please see the attached benefits information sheet.

This role also offers genuine progression opportunities with a wide range of training available both from YHG and local authority partners.

If you feel this could be the right role for you, we would love to hear from you

In addition to the above you will embrace the culture of continuous improvement to support Value for Money

  • Tenancy and Housing Officer

    5 months ago

    Manchester, United Kingdom Langdon Full time

    The Tenancy & Housing Officer will be responsible for the day-to-day operational management concerning housing, facilities, and tenancy management in relation to 25 properties within the supported living services in Manchester. The Head of Housing & Facilities Management is based in London and will be accountable for all things related to Housing. The role...

  • Tenancy Support and Resettlement Officer

    5 months ago

    Manchester, United Kingdom Bedspace Full time

    **About Bedspace Trust** The Bedspace Trust aims to, through the provision of housing and accommodation, provide relief to those in need. Often the individuals we work with are placed into vulnerable environments by no fault of their own. Whether it is their age, disability, financial hardship or due to being in or leaving local authority care including...

  • Tenancy Sustainment Officer

    1 month ago

    Greater Manchester, United Kingdom Adullam Homes Full time

    Tenancy Sustainment Officer Location: Bolton Salary:£24,180 per annum Job title: Tenancy Sustainment Officer We have an opportunity for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based at our offices in Bolton. Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We...

  • Housing Officer

    2 weeks ago

    Manchester, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    Job DescriptionWe are seeking a highly skilled Housing Officer to join our team at James Andrews Recruitment Solutions Ltd. As a key member of our team, you will be responsible for managing your own patch of Social Housing properties and carrying out all aspects of tenancy management.The ideal candidate will have experience working within Social Housing at...

  • Housing Officer

    2 weeks ago

    Manchester, United Kingdom James Andrews Recruitment Solutions Ltd Full time £32,000 - £33,000

    At James Andrews Recruitment Solutions Ltd, we are currently seeking a skilled Housing Officer to join our team in Manchester. This permanent role offers a competitive salary of £32,000 – £33,000 and is ideal for individuals with experience in Social Housing who are looking for a new challenge.The ideal candidate will have a strong background in tenancy...

  • Housing Officer

    2 weeks ago

    Manchester, New Hampshire, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    About the Role:We are seeking a highly skilled Housing Officer to join our team at James Andrews Recruitment Solutions Ltd. As a key member of our team, you will be responsible for managing your own patch of Social Housing properties, carrying out all aspects of tenancy management, and ensuring the highest standards of customer service.Key...

  • Business Support

    5 months ago

    Manchester, United Kingdom Settio Property Experience Ltd Full time

    **Job Title**: Business Support & Tenancy Progression Consultant **Site Location**:_70 Spring Gardens, Manchester, M2 2BQ_ **Reporting to**:Lettings Manager **Hours**:Monday to Friday 9am to 5pm **Salary**: £22,000 - £24,000 **Probation Period**: 6 months **Purpose of the role** The primary purpose of the role is to ensure a smooth and efficient...

  • Tenancy Progressor

    4 months ago

    Manchester, United Kingdom Settio Property Experience Ltd Full time

    Job Description **Job Title**: Tenancy Progressor **Site Location**:_70 Spring Gardens, Manchester, M2 2BQ_ **Reporting to**:Lettings Manager **Hours**:Monday to Friday 9am to 5pm **Salary**: £22,000 - £24,000 **Probation Period**: 6 months **Purpose of the role - **As a tenancy progressor your key duty will be to ensure a smooth operation of the...

  • Support Services Team Leader

    4 days ago

    Manchester, United Kingdom Creative Support Full time

    Job DescriptionWe are seeking a highly skilled and experienced Team Manager to lead our team of Senior staff and Support Workers in delivering effective, person-centred support services.The successful candidate will be responsible for managing up to five supported tenancies within the Swinton area, working closely with a large management team in a nice...

  • Tenancy Support Worker

    5 months ago

    Greater Manchester, United Kingdom GCS Recruitment Specialists Ltd Full time

    Caritas Futures is supporting well known Domestic Violence charity for a Tenancy Support Worker role in based Rochdale We are looking for someone to be responsible for providing a high-quality supported accommodation service working with clients on a one-to-one basis to assist them to make informed choices and remain safe. The role will involve enabling...

  • Tenancy Coach

    1 month ago

    Manchester, United Kingdom Great Places Housing Group Full time

    Job Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and achieve their goals.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, and use coaching...

  • Tenancy Coach

    1 month ago

    Manchester, United Kingdom Great Places Housing Group Full time

    Job Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and achieve their goals.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, and use coaching...

  • Tenancy Support Specialist

    2 weeks ago

    High Peak, Greater Manchester, United Kingdom Brook Street Social Care Full time £24,005

    Job Title: Tenancy Support SpecialistWe are seeking a dedicated and compassionate Tenancy Support Specialist to join our team at Brook Street Social Care. As a Tenancy Support Specialist, you will play a vital role in supporting individuals who are at risk of homelessness, providing them with the necessary tools and resources to sustain their tenancy.Key...

  • Tenancy Coach

    2 months ago

    Manchester, United Kingdom Great Places Housing Group Full time

    Job Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, using a...

  • Tenancy Coach

    1 month ago

    Manchester, United Kingdom Great Places Housing Group Full time

    Job Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, using a...

  • Tenancy Coach

    1 month ago

    Manchester, United Kingdom Great Places Housing Group Full time

    Job Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, using a...

  • Tenancy Coach

    2 months ago

    Manchester, United Kingdom Great Places Housing Group Full time

    Job Title: Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Conduct initial assessments to understand customer needs and opportunities, using a...

  • Supported Living Manager

    1 week ago

    Manchester, United Kingdom Creative Support Full time

    Do you have the skills, knowledge and positive values to be able to lead our team of Senior staff and Support Workers to deliver effective, person-centred support services?The role will cover up to five supported tenancies within the Swinton area. You will be working with a large management team within a nice office setting based in the heart of Swinton. The...

  • Tenancy Coach

    1 week ago

    Manchester, United Kingdom Great Places Housing Group Full time

    Tenancy CoachAt Great Places Housing Group, we are seeking a skilled Tenancy Coach to join our team. As a Tenancy Coach, you will play a vital role in supporting our customers to sustain their tenancies and resolve complex benefit issues.Key Responsibilities:Use a strengths-based approach to help customers develop the skills required to sustain their...

  • Supported Living Manager

    1 week ago

    Manchester, United Kingdom Creative Support Full time

    Do you have the skills, knowledge and positive values to be able to lead our team of Senior staff and Support Workers to deliver effective, person-centred support services? The role will cover up to five supported tenancies within the Swinton area. You will be working with a large management team within a nice office setting based in the heart of Swinton....