Service Manager

4 months ago

St Albans, United Kingdom Voyage Care Full time

**Service Manager, St Albans**

**Location: St Albans**

**Salary: £33,000 to £35,000 per annum**

**Role Overview**:
The Service Manager will be responsible for the day-to-day management of the business, including administration and coordination teams, along with business development of key customer relationships with Local Authority, NHS and private commissioners of services.

They will possess a good working knowledge of health and social care. They will have the ability to work under pressure and work to challenging deadlines. They will also have strong people management skills and sound commercial understanding.

**Key Responsibilities**:

- Manage the day to day running of the business, including all relevant line management and ongoing development responsibilities for the Coordination, Recruitment, Training and Administration Team.
- Build and maintain relationships with all relevant local stakeholders. Arrange and attend regular meetings with stakeholders and utilize relationships to promote business growth or ensure prevention or resolution of issues. Maintain regular contact with all relevant contracts monitoring teams and be involved in all audits and visits.
- Attend meetings with people we support, their families and other professionals alongside the field support and co-ordination team
- Create and distribute any relevant reports or regular KPI information including completion of group reports as required
- Complete relevant quarterly quality audits with the support of your team to promote the identification of issues that may lead to service issues which could negatively affect the business.
- Effectively implement and manage any procedure or policy changes within the team to ensure quality levels are maintained in line with regulatory, internal and contractual requirements
- Management of all complaints, incidents and accidents with support from the team as required. Ensure all regulatory, internal and contractual requirements are met, including completion of all relevant notifications and adherence to correct policy and procedure.
- Maintain a good knowledge of local competitors and use this to inform how we develop the business
- Manage local tenders and mini-bids as they arise with support from the contracts team, including preparing and reviewing the commercial aspects of proposals for customers in conjunction with finance and oversee the setup of all new packages of care from the point of referral
- Support in the development of external tendering/client proposal documentation

**Your benefits**:
We want to make Voyage Care a great place for you to work. A place where you feel truly valued and appreciated. That's why we've worked hard to develop a pay and benefits package, alongside fulfilling roles, to reward you for the amazing work you do. This includes perks, incentives and schemes designed to offer you a happy work-life balance.

These benefits include:

- Pay increases between roles as part of our dedication to helping you reach your potential
- Employee discount app - offering discounts at leading retail stores and leisure attractions
- Funded Blue Light Card - hundreds of discounts at high street retailers and restaurants
- Enhanced family leave - so you can make the most of precious family moments
- Supporting your wellbeing through access to a free 24/7 external counselling service
- Access to external Wagestream app - allowing you to withdraw your pay as it's earnt
- Paid training, induction and DBS checks - teaching you all the skills you need
- Support for you to progress and develop by gaining funded qualifications
- Pension scheme and life assurance policy - offering security for you and your loved ones
- Long service awards - to reward loyalty and longevity with Voyage Care
- Refer a friend bonuses - earn money for referring hard-working people like you

Financially astute and exceptionally organized, you will join us with a Registered Managers Award plus your Level 5 Diploma or equivalent qualification or be eligible to complete the Level 5 Diploma. You will certainly be experienced in care management and will possess excellent knowledge of Care Standards, Regulations and Valuing People. Above all, you should be as approachable, as reliable and as dedicated as we are, and you'll be poised to hit the ground 'sprinting'.

We ensure that the people we support reach their full potential - and of course we'll make sure that you reach yours.

Due to the nature of this post, a full UK driving license is essential.

*Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement in accordance with the Equality Act

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